German-Speaking Customer Support Agent w/ Relocation Support Urgent Hire!

CBTALENTS; Köln; Vor Ort; EUR 22.000 - 29.000; Vollzeit

Benefits dieser Stelle

Relocation package

Career growth

Comprehensive training

Bonuses

Zusammenfassung

CBTALENTS is seeking a German-speaking Customer Support Agent to join their team in Porto, Portugal. The role offers relocation support and opportunities to grow within a dynamic, international setting.

Fluent German and English are required, with a strong focus on delivering excellent customer service. You will handle inquiries via phone, email, and chat, providing empathetic solutions and working with a global team to ensure a superior customer experience.

Qualifikationen

• Native or fluent German speaker with fluent English (written and spoken).
• Customer service experience preferred.
• Willingness to work flexible shifts and relocate to Porto, Portugal.

Aufgaben

• Assist customers with inquiries related to airline services via phone, email, and chat.
• Provide professional, empathetic, and effective solutions to customer concerns.
• Resolve issues efficiently while maintaining high service quality standards.
• Collaborate with a global team to deliver an outstanding customer experience.

Kenntnisse

German language

Customer service

Tools

Basic IT skills

Jobbeschreibung

German-Speaking Customer Support Agent w/ Relocation Support Urgent Hire!

Job Openings German-Speaking Customer Support Agent w/ Relocation Support Urgent Hire!

About the job German-Speaking Customer Support Agent w/ Relocation Support Urgent Hire!

Location: Porto, Portugal
Employment Type: Full-time
Language Requirements: Native or Fluent German + Fluent English

Position: Customer Support Agent – German Market

Description:
Are you fluent in German and English, and ready to start an exciting career in a supportive and dynamic environment? We are urgently hiring Customer Support Agents to join a top-performing team in the airline industry. Based in the vibrant city of Porto, Portugal, this role offers excellent relocation support and opportunities for growth.

If you’re passionate about customer service, enjoy solving problems, and are excited about working in an international setting, this is your chance!

Key Responsibilities

• Assist customers with inquiries related to airline services via phone, email, and chat.


• Provide professional, empathetic, and effective solutions to customer concerns.


• Resolve issues efficiently while maintaining high service quality standards.


• Collaborate with a global team to deliver an outstanding customer experience.

Requirements

• Native or fluent German speaker with fluent English (written and spoken).


• Proven experience in customer service (preferred).


• A proactive, problem-solving mindset with strong interpersonal skills.


• Basic computer proficiency; ECDL certification is a plus.


• Flexible schedule, willing to work shifts from Monday to Sunday.

Why You’ll Love It Here

• Relocation Package: Includes flight tickets and three weeks of accommodation to help you settle in Porto.


• Career Growth: Opportunities to advance within the company.


• Comprehensive Training: Full onboarding to prepare you for success in the role.


• Performance-based bonuses.


• Discounts, gym memberships, and more!