German-Speaking Customer Support Agent w/ Relocation Support Urgent Hire!

CBTALENTS; München; Vor Ort; EUR 25.000 - 38.000; Vollzeit

Benefits dieser Stelle

Relocation package

Career growth

Comprehensive training

Bonuses

Discounts & gym

Zusammenfassung

CBTALENTS is seeking a German-speaking Customer Support Agent to join our Porto-based team in a full-time role. You will assist customers via phone, email, and chat, with relocation support provided to help you settle in Porto.

In an international airline services setting, you will help German-speaking customers, collaborate with global teams, and benefit from comprehensive onboarding and growth opportunities.

Qualifikationen

• Fluency in German (native or fluent) and English preferred.
• Experience in customer service is a plus.
• Willing to work a flexible schedule, including weekends.

Aufgaben

• Assist customers with inquiries via phone, email, and chat.
• Provide empathetic, effective solutions to concerns.
• Resolve issues efficiently while maintaining service quality.
• Collaborate with a global team to deliver an outstanding experience.

Kenntnisse

German fluency

Customer service

Problem solving

Interpersonal skills

ECDL

Jobbeschreibung

German-Speaking Customer Support Agent w/ Relocation Support Urgent Hire!

Job Openings German-Speaking Customer Support Agent w/ Relocation Support Urgent Hire!

About the job German-Speaking Customer Support Agent w/ Relocation Support Urgent Hire!

Location: Porto, Portugal
Employment Type: Full-time
Language Requirements: Native or Fluent German + Fluent English

Position: Customer Support Agent – German Market

Description:
Are you fluent in German and English, and ready to start an exciting career in a supportive and dynamic environment? We are urgently hiring Customer Support Agents to join a top-performing team in the airline industry. Based in the vibrant city of Porto, Portugal, this role offers excellent relocation support and opportunities for growth.

If you’re passionate about customer service, enjoy solving problems, and are excited about working in an international setting, this is your chance!

Key Responsibilities

• Assist customers with inquiries related to airline services via phone, email, and chat.


• Provide professional, empathetic, and effective solutions to customer concerns.


• Resolve issues efficiently while maintaining high service quality standards.


• Collaborate with a global team to deliver an outstanding customer experience.

Requirements

• Native or fluent German speaker with fluent English (written and spoken).


• Proven experience in customer service (preferred).


• A proactive, problem-solving mindset with strong interpersonal skills.


• Basic computer proficiency; ECDL certification is a plus.


• Flexible schedule, willing to work shifts from Monday to Sunday.

Why You’ll Love It Here

• Relocation Package: Includes flight tickets and three weeks of accommodation to help you settle in Porto.


• Career Growth: Opportunities to advance within the company.


• Comprehensive Training: Full onboarding to prepare you for success in the role.


• Performance-based bonuses.


• Discounts, gym memberships, and more!