German-speaking Customer Support Agent

WW Talents; Leipzig; On-site; EUR 17,000 - 24,000; Full time

Benefits offered by this job

Full relocation package

Productivity bonus up to €250

Transportation bonus up to €100

Job summary

WW Talents seeks a German-speaking Customer Service & Technical Support Agent to provide after-sales assistance for premium household appliances in a dynamic, international setting in Greece. You will handle inquiries via phone, email, and chat, troubleshoot product issues, and document cases in Salesforce, while supporting English-speaking customers when required.

The role offers on-site work in Athens, with a structured 10:00–19:00 schedule, and includes bonuses and relocation support to start

Qualifications

• German-speaking customer service experience preferred.
• Good communication and problem-solving skills.
• Typing speed ≥ 25 WPM and basic CRM experience.

Responsibilities

• Provide German-speaking customer service via phone, email, and chat.
• Troubleshoot product functionality of household appliances.
• Handle deliveries, refunds, and product inquiries.
• Document interactions and manage cases in Salesforce.
• Offer professional, solution-oriented support across the customer journey.
• Assist English-speaking customers from UK and Ireland when needed.
• Contribute to additional channels and AI-powered applications.
• Maintain high customer satisfaction and service quality.

Skills

German language (C1)

English (B2–C1)

Customer service

Salesforce

Typing 25 WPM

Problem solving

Tools

Salesforce

Job description

Are you a German speaker looking to build an international career? Join our team in Athens and provide customer and after-sales support for premium household appliances.

Location: Piraeus, Athens, Greece
Salary: €1,400 gross per 14 month + bonuses + full relocation package
Work Model: On-site (Monday to Friday; working hours from 10:00 to 19:00)

Your Role

As a German-speaking Customer Service & Technical Support Agent, you will provide after-sales support and troubleshooting, assisting customers with product, delivery, and refund inquiries via phone, email, and chat.

Your Responsibilities

• Provide German-speaking customer service and after-sales support via phone, email, and chat
• Troubleshoot product functionality and technical issues related to household appliances
• Handle customer inquiries regarding deliveries, refunds, and product-related concerns
• Accurately document customer interactions and manage cases using Salesforce
• Provide professional and solution-oriented support throughout the customer journey
• Assist English-speaking customers from the UK and Ireland when required
• Contribute to additional customer support channels and projects during low seasons
• Work with innovative and AI-powered applications when required
• Maintain high levels of customer satisfaction and service quality

What We Are Looking For

• Fluent or native-level German with C1 proficiency
• English proficiency at B2-C1 level for training and internal communication
• Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
• Excellent communication and problem-solving skills
• Typing speed of at least 25 words per minute
• Ability to confidently use customer support and CRM tools such as Salesforce
• Customer-oriented, professional, and solution-driven mindset
• Comfortable working in an international and dynamic environment

What We Offer

• €1,400 gross monthly salary per 14 months
• Monthly productivity bonus of up to €250 based on target achievement
• Transportation bonus of up to €100 per month, proportional to on-site working days after training
• International and dynamic working environment
• Opportunity to gain experience in customer service, technical support, after-sales support, CRM, and digital customer experience

Why Join?

This is an excellent opportunity for German speakers looking to develop their career in customer service, technical support, after-sales support, troubleshooting, helpdesk, and customer experience.

You will work with an internationally recognized premium appliance brand, develop your technical and customer service skills, and build valuable experience in a multicultural working environment in Athens, Greece.