German-speaking Customer Support Agent

WW Talents; Berlin; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Relocation package

Monthly bonus up to €250

Transportation stipend up to €100/mo

Job summary

WW Talents is seeking a German-speaking Customer Service & Technical Support Agent in Athens to assist customers with product, delivery, and refund inquiries via phone, email, and chat. You'll troubleshoot appliance issues and document cases in Salesforce, while collaborating with English-speaking customers as needed.

The role offers on-site work in Athens, with a 14-month salary structure and relocation support, plus performance and transportation bonuses.

Qualifications

• Fluent or native German (C1 level) for customer interactions.
• English proficiency (B2-C1) for training and internal communication.
• Experience in customer service or tech support is preferred but not required.

Responsibilities

• Provide German-speaking customer service and after-sales support via phone, email, and chat.
• Troubleshoot product functionality and technical issues in household appliances.
• Handle deliveries, refunds, and product-related inquiries.
• Document interactions and manage cases in Salesforce.
• Support English-speaking customers when needed.
• Contribute to additional channels and projects during peak times.

Skills

German (C1)

English (B2-C1)

Customer service

CRM tools

Tools

Salesforce

Job description

Are you a German speaker looking to build an international career? Join our team in Athens and provide customer and after-sales support for premium household appliances.

Location: Piraeus, Athens, Greece
Salary: €1,400 gross per 14 month + bonuses + full relocation package
Work Model: On-site (Monday to Friday; working hours from 10:00 to 19:00)

Your Role

As a German-speaking Customer Service & Technical Support Agent, you will provide after-sales support and troubleshooting, assisting customers with product, delivery, and refund inquiries via phone, email, and chat.

Your Responsibilities

• Provide German-speaking customer service and after-sales support via phone, email, and chat
• Troubleshoot product functionality and technical issues related to household appliances
• Handle customer inquiries regarding deliveries, refunds, and product-related concerns
• Accurately document customer interactions and manage cases using Salesforce
• Provide professional and solution-oriented support throughout the customer journey
• Assist English-speaking customers from the UK and Ireland when required
• Contribute to additional customer support channels and projects during low seasons
• Work with innovative and AI-powered applications when required
• Maintain high levels of customer satisfaction and service quality

What We Are Looking For

• Fluent or native-level German with C1 proficiency
• English proficiency at B2-C1 level for training and internal communication
• Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
• Excellent communication and problem-solving skills
• Typing speed of at least 25 words per minute
• Ability to confidently use customer support and CRM tools such as Salesforce
• Customer-oriented, professional, and solution-driven mindset
• Comfortable working in an international and dynamic environment

What We Offer

• €1,400 gross monthly salary per 14 months
• Monthly productivity bonus of up to €250 based on target achievement
• Transportation bonus of up to €100 per month, proportional to on-site working days after training
• International and dynamic working environment
• Opportunity to gain experience in customer service, technical support, after-sales support, CRM, and digital customer experience

Why Join?

This is an excellent opportunity for German speakers looking to develop their career in customer service, technical support, after-sales support, troubleshooting, helpdesk, and customer experience.

You will work with an internationally recognized premium appliance brand, develop your technical and customer service skills, and build valuable experience in a multicultural working environment in Athens, Greece.