German-Speaking Customer & Sales Agent

WW Talents; Dresden; Presencial; EUR 20 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Sales bonus

Training program

On-site transportation allowance

Resumo da oferta

WW Talents is hiring a German-speaking Customer Support & Sales Agent in Athens, Greece. You will handle inbound German-language inquiries via calls and email, providing technical support for mobile, internet, TV, and billing, while driving product cross-sell opportunities.

English communication is also required for training and internal purposes. You must have native or fluent German (C1) and English at B2 level, plus prior customer service or sales exposure.

Qualificações

• Fluent or native-level German (C1)
• English at least B2
• Experience in customer service, support, call center, or sales is advantageous
• Strong verbal and interpersonal skills
• Good PC skills and comfort with digital tools
• Familiarity with mobile/telecom services
• Ability to identify sales opportunities and drive cross-selling

Responsabilidades

• Handle German-speaking customer inquiries via inbound calls and email
• Provide technical support and troubleshoot mobile, internet, TV, and related services
• Assist with billing questions, account activation, and management
• Identify customer needs and recommend products/services
• Cross-sell and upsell to meet targets
• Support contract renewals and customer retention
• Document interactions accurately and maintain case records
• Deliver high-quality customer experience and meet performance goals

Conhecimentos

German language

English language

Customer service

Communication

Problem solving

PC skills

Telecom knowledge

Descrição da oferta de emprego

Are you a German-speaking professional looking for an international career in customer service, technical support, and sales? Do you enjoy helping customers, solving technical issues, and identifying opportunities to deliver the right solutions?

Location: Athens, Greece
Work Model: On-site
Employment Type: Full-time
Language: German (C1) + English (B2)
Salary: €1,300 gross/14*month+bonuses+full relocation package

Join an international team in Athens, Greece, and work for a leading telecommunications company supporting customers with mobile, internet, and TV services.

Your Role

As a German-speaking Customer Support & Sales Agent, you will handle customer inquiries via inbound calls and email, providing support for mobile, internet, TV, billing, account management, and technical issues.

Your Responsibilities

• Provide high-quality German-speaking customer support via inbound calls and email
• Deliver technical support and troubleshoot issues related to mobile services, internet, TV, network connectivity, data roaming, PIN/PUK, and other technical matters
• Assist customers with billing questions, account activation, and account management
• Identify customer needs and recommend suitable products and services
• Perform cross-selling and upselling activities
• Support contract renewals and customer retention efforts
• Handle cancellation-related inquiries and contribute to maintaining customer loyalty
• Accurately document customer interactions, cases, and solutions
• Deliver an excellent customer experience while meeting quality and performance targets

What We Are Looking For

• Fluent or native-level German with at least C1 proficiency
• English proficiency at B2 level for training and internal communication
• Previous experience in customer service, customer support, technical support, call center, contact center, telecommunications, or sales is highly advantageous
• Excellent verbal communication and interpersonal skills
• Strong customer orientation and problem-solving abilities
• Good PC skills and confidence using digital tools
• Familiarity with mobile devices and telecommunications services
• Comfortable working in a target-driven and performance-oriented environment
• Ability to identify sales opportunities and contribute to cross-selling, upselling, and customer retention
• Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position.

What We Offer

• €1,300 gross monthly salary per 14 months
• Sales bonus of up to €900 gross per quarter, based on KPI achievement
• Productivity bonus of up to €240, based on target achievementTransportation bonus of up to €100 per month, proportional to on-site working days after training
• Initial 8-month contract with possibility for extension
• Comprehensive paid training: 2 weeks for Customer Care and 1-2 weeks for Sales
• International and dynamic working environment

Relocation Package

We offer relocation support to help you settle into your new life in Athens, including:

• Flight ticket to Greece
• Airport pick-up upon arrival
• Two weeks of hotel accommodation
• Real estate agency fee coverage to assist with finding long‑term accommodation

Working Hours

• Monday to Friday, with occasional weekend shifts
• Rotating shifts between 08:00 and 00:00

Why Athens?

Athens offers an excellent opportunity to combine an international career with life in one of Europe's most vibrant and historic cities. Join a multicultural working environment while developing your professional experience in customer service, technical support, sales, and telecommunications.