German-Speaking Customer Support Advisor + €1, 000 signing bonus + Relocation

Velenosi&Meredith; Berlin; Vor Ort; EUR 18.000 - 19.000; Vollzeit

Benefits dieser Stelle

Signing bonus

Relocation package

Private health insurance

Meal vouchers

Multisport card

5-week training

Career growth opportunities

Modern international work environment

Sofia location

Zusammenfassung

Velenosi&Meredith is seeking a German-speaking Customer Support Advisor to handle inbound calls from Sofia, offering billing, product, and tech support for a Swiss telecom client. You will identify sales opportunities while delivering an outstanding customer experience.

Responsibilities include resolving inquiries, updating records, and escalating complex cases as needed. The role requires German C2, English B1, and willingness for on-site work with hybrid option after 4 months.

Qualifikationen

• C2 German language proficiency required (spoken and written).
• English at least B1 level.
• Excellent communication and customer service skills.
• Willing to work rotational shifts Mon-Sun 09:00–22:00.
• EU citizenship is required; non-EU applicants are not eligible.
• On-site work with hybrid option after 4 months based on KPI.

Aufgaben

• Handle inbound customer support calls in German.
• Resolve billing, product, and technical inquiries
• Update customer information in internal systems
• Escalate complex cases when required
• Identify sales opportunities and maximize customer satisfaction

Kenntnisse

German C2

English B1

Communication

Customer Service

Shift Rotation

EU Citizenship

Jobbeschreibung

German-Speaking Customer Support Advisor (Inbound)

Location: Sofia, Bulgaria | On-Site (Hybrid available after 4 months based on performance)

About the Role

Join a leading customer support team supporting a prestigious Swiss telecommunications company. You'll assist customers via inbound calls, resolve inquiries, provide product and billing support, and identify sales opportunities while delivering an outstanding customer experience.

Key Responsibilities

• Handle inbound customer support calls in German
• Resolve billing, product, and technical inquiries
• Update customer information in internal systems
• Escalate complex cases when required
• Identify sales opportunities and maximize customer satisfaction

Requirements

• C2 German proficiency (spoken and written)
• Minimum B1 English
• Strong communication and customer service skills
• Comfortable working rotational shifts (Monday–Sunday, between 09:00–22:00)
• Willing to work on-site (hybrid option available after 4 months based on KPIs)
• EU citizenship is required. Unfortunately, applicants who do not hold EU citizenship are not eligible for this position. Please do not apply if you do not meet this requirement.

What's in it for you

• Competitive salary: €1,636.14 gross/month
• €1,000 signing bonus (€500 after training + €500 after 6 months)
• Billing bonus + unlimited sales bonus (top performers earn €1,000+/month)
• Relocation package (2 weeks' accommodation + flight reimbursement up to €255)
• Private health insurance
• Monthly meal vouchers
• Fully covered Multisport card
• Paid 5-week training program
• Career growth opportunities (Team Leader, Trainer, Sales Coach, SME)
• Modern international work environment in Sofia