Berlin to Sofia: Entry Level Career in Swiss Telecom (German Speakers)

CB Talents SP; Leipzig; Vor Ort; EUR 17.856 - 22.320; Vollzeit

Benefits dieser Stelle

Full private health insurance

Monthly meal vouchers

Fully covered Multisport card

Paid onboarding and training program

Zusammenfassung

CB Talents SP is looking for a German-Speaking Customer Support Advisor based in Sofia, Bulgaria, to join a dynamic global team. The role involves delivering top-notch customer service for a prestigious Swiss telecommunications provider while enjoying the vibrant lifestyle Sofia has to offer.

The position includes a gross monthly salary of €1,636.14, a skills bonus, and additional sales bonuses based on performance. Applicants should be eager to take on challenges and grow within the company's rapidly expanding environment.

Qualifikationen

• Proficient in German, both spoken and written.
• Experience in customer support or a similar role is preferable.
• Ability to analyze and solve technical and administrative issues.

Aufgaben

• Serve as a brand ambassador for a Swiss telecom provider.
• Address inquiries from German-speaking customers.
• Update internal databases accurately.
• Collaborate with internal teams for complex issues.

Kenntnisse

German language proficiency

Customer service skills

Problem-solving

Technical knowledge about billing and product features

Jobbeschreibung

German-Speaking Customer Support Advisor – Sofia, Bulgaria

Live, Work, and Thrive in One of Europe's Most Dynamic Capitals!

Are you looking to launch an international career while enjoying an exceptional quality of life? A leading global customer support team in Sofia, Bulgaria, is seeking enthusiastic German speakers to support a prestigious, high-end Swiss telecommunications provider.

Compensation & Financial Benefits

• Base Salary: €1,636.14 gross / month
• Billing Skills Bonus: €102.25 gross / month
• Unlimited Sales Bonus: Driven individuals and top performers regularly earn over €1,000+/month on top of their base.
• Monthly meal vouchers
• Full private health insurance
• Fully covered Multisport card (access to gyms, pools, and fitness studios)
• Paid, structured 5-week onboarding and training program

Why Move to Sofia?

Sofia perfectly balances a bustling career hub with a laid‑back, adventurous lifestyle. It stands out as one of Europe's most affordable and exciting capitals:

• One of the lowest costs of living in the EU—your money goes much further here.
• A thriving international expat community, modern cafés, trendy restaurants, and a diverse nightlife.
• Vitosha Mountain is just minutes from the city center, offering world‑class hiking in the summer and skiing/snowboarding in the winter.
• Easily plan weekend road trips to Greece, Serbia, Romania, and Turkey.

Your Role & Responsibilities

• As a brand ambassador for a leading Swiss telecom provider, you will deliver outstanding service via inbound channels, ensuring customer satisfaction while naturally spotting opportunities to add value.
• Handle inbound inquiries from German‑speaking customers.
• Analyze and resolve administrative and technical topics (product features, billing, etc.).
• Update internal databases and customer management systems accurately.
• Collaborate with internal teams and elevate complex cases when necessary.

Work Schedule & Flexibility

• Rotating shifts scheduled between 09:00 and 22:00, Monday to Sunday.
• Options for 8‑hour, 6‑hour, and 4‑hour shifts to help match your lifestyle. (Note: Potential future late shifts until 01:00 may be introduced later).
• Based in a modern, high‑tech office environment at Mega Park, Sofia.
• Start fully office‑based to bond with your team. After 4 months, you qualify for a hybrid schedule (2 days remote, 3 days office) based on meeting standard KPIs.

Growth & Career Progression

You aren't just taking a job; you are starting a career path. With a structured 5‑week paid training program, you will be set up for absolute success. This project is expanding rapidly, meaning internal promotions happen frequently. Successful advisors regularly move into roles such as:

• Team Leader
• Quality Trainer or Sales Coach
• Subject Matter Expert (SME)

Ready to take the leap? Apply today to start your international adventure in Sofia!