German Speaking Customer Success Manager – Performance Marketing Expert

Ignite Travel; München; Hybride; EUR 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Hybrid work (3 days on-site / 2 remote

MacBook

Wellpass membership

Unlimited AI tools access

Professional development

Résumé du poste

Ignite Travel Group is seeking a (Senior) Customer Success Manager to act as a strategic growth advisor for a portfolio of e-commerce and lead-gen clients. You will translate attribution insights into actionable performance strategies and help marketing leaders scale paid campaigns.

This role emphasizes high-level consultancy, onboarding after setup, data-driven storytelling, and collaboration with Product and Sales.

Qualifications

• 2+ years direct client-facing experience in performance marketing.
• Deep knowledge of Meta Ads and Google Ads setup and scaling.
• Native German (C2) and business English (C1); based in Greater Munich area.

Responsabilités

• Strategic consultation for a portfolio of e-commerce and lead-gen clients.
• Onboarding after setup and value realization.
• Maintain portfolio health and identify churn risks.
• Translate attribution insights into actionable growth plans.
• Leverage AI tools to streamline reporting and workflows.

Connaissances

Client management

Performance marketing

Media buying

Communication

AI proficiency

Outils

Meta Ads

Google Ads

GA4

Shopify

Google Tag Manager

Description du poste

Location: Greater Munich Metropolitan Area (Hybrid: 3 days on-site / 2 days remote)

Position Type: Full-time

Compensation: €55,000 – €65,000 Gross Annual Salary + Performance Bonus

Languages Required: German (Native/C2) & English (Business Fluent/C1)

About Us

We are Europe's premier AI-powered SaaS platform in the MarTech and performance attribution space. Our technology empowers leading e-commerce brands and lead-generation companies to unlock full data clarity, optimize multi-channel ad spend, and maximize marketing ROI—all while adhering to the highest standards of data privacy compliance.

Role Overview

We are looking for a (Senior) Customer Success Manager who combines strategic client management skills with deep, hands‑on expertise in performance marketing and media buying.

In this role, you will not be resolving technical support tickets or handling routine administrative tasks. Instead, you will serve as a high‑impact strategic consultant and trusted growth advisor for your own dedicated portfolio of clients. By translating multi‑channel attribution insights into clear, actionable performance strategies, you will help marketing leaders and C‑level executives optimize their budgets and scale their paid campaigns effectively.

Key Responsibilities

• Strategic Client Consultation & Advisory: Act as the primary strategic counterpart for a portfolio of e-commerce and lead‑gen clients. Provide expert guidance to CMOs, Marketing Directors, and media buyers on channel budget allocation, campaign structures, creative testing frameworks, and multi‑channel scaling.
• Post‑Setup Onboarding & Rapid Value Realization: Partner with new accounts immediately following their initial technical setup. Teach client teams how to navigate and interpret complex attribution metrics, enabling them to make smarter, data‑backed ad‑spend adjustments early in their lifecycle.
• Portfolio Health, Retention & Revenue Growth: Maintain overall account health across your portfolio. Proactively identify churn risks before they materialise, introduce new platform feature updates, and unlock revenue growth through value‑driven upselling and expansion strategies.
• Data‑Driven Storytelling & Interactive Communication: Convert complex attribution analytics into persuasive, easy‑to‑digest growth narratives. Communicate recommendations through interactive, phone‑first and video consultations rather than relying on lengthy email threads.
• AI & Process Optimization: Actively leverage modern generative AI tools (such as ChatGPT, Claude, and internal productivity applications) to streamline reporting, optimize daily workflows, and build scalable Customer Success routines.

Key Requirements & Qualifications

• Professional Experience: Minimum 2+ years of direct, hands‑on experience in performance marketing, media buying, or paid media agency consulting (agency, MarTech vendor, or brand‑side) with proven, direct client management experience.
• Paid Media Expertise: In‑depth, practical knowledge of major ad networks—specifically Meta Ads and Google Ads—including campaign hierarchy set up, budget distribution, attribution windows, and scaling tactics.
• Core Marketing & Attribution Fundamentals: Thorough command of essential digital marketing concepts, including UTM parameter set up, marketing funnel progression, new vs returning customer acquisition metrics, and multi‑touch attribution dynamics.
• Commercial Acumen & Communication Style: Excellent interpersonal skills with an assertive, direct, phone‑first communication style. Demonstrates a commercial eye for recognizing expansion/upsell potential during client interactions.
• Language Skills & Location: Native‑level fluency in German (C2) alongside business‑fluent English (C1). Must be currently based in the Greater Munich Area or willing to relocate (office setup is Hybrid: 3 days on‑site / 2 days remote).
• Ecosystem Knowledge & AI Proficiency: Comfortable integrating AI tools (ChatGPT, Claude) into day‑to‑day operations. Familiarity with major e-commerce platforms and tracking ecosystems (Shopify, WooCommerce, Shopware, GA4, Google Tag Manager, or TikTok Ads) is a strong advantage.

What We Offer

• Competitive Package: A salary range of €55,000 – €65,000 gross per annum (commensurate with experience) plus an attractive performance‑based bonus scheme.
• Ownership & High‑Impact Work: Complete ownership over your client portfolio with a clear focus on high‑level strategy, customer success, and revenue expansion rather than routine support desk ticket management.
• Flexible Modern Workplace: Modern, equipped office space in Munich combined with a balanced hybrid working policy (3 days on‑site, 2 days remote), flat hierarchies, quick decision‑making paths, and close collaboration with our Product and Sales teams.
• Perks & Career Growth: Top‑tier hardware (high‑end MacBook), corporate health benefits (Wellpass membership), unlimited access to cutting‑edge AI tools, and continuous professional development opportunities within a high‑growth European MarTech company.