German Speaking Customer Service Representative

Jobtailor; München; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

Jobtailor in Munich is seeking a German-speaking Client Support/Account Manager to act as the first point of contact for dealers and clients. You will build lasting relationships through proactive service and collaborate with Sales, Operations and Compliance teams to ensure smooth processes.

You will empower clients by training on digital tools, monitor trade workflows, and independently resolve grievances and compliance inquiries.

Qualifikationen

• Native-level fluency in German (C2).
• Professional proficiency in English (C1).
• 1+ years of experience in client support or account management.

Aufgaben

• Serve as the first point of contact for dealers and clients
• Build long-term relationships through exceptional service delivery
• Partner with Sales, Operations, and Compliance teams
• Empower clients through training on digital tools
• Monitor and report on trade processes
• Independently resolve customer grievances and compliance inquiries

Kenntnisse

German language proficiency (C2)

English language proficiency (C1)

Client support experience

Tools

Salesforce

MS Excel

Outlook

Jobbeschreibung

Responsibilities

• Serve as the first point of contact for dealers and clients
• Build long-term relationships through exceptional service delivery
• Partner with Sales, Operations, and Compliance teams
• Empower clients through training on digital tools
• Monitor and report on trade processes
• Independently resolve customer grievances and compliance inquiries

Requirements

• Native-level fluency in German (C2)
• Professional proficiency in English (C1)
• 1+ years of experience in client support or account management
• Strong computer literacy, including MS Excel and Outlook
• Familiarity with Salesforce or equivalent CRM platforms

Soft Skills

• Exceptional Service Delivery
• Relationship Building
• Problem Solving