German Customer Support Consultant in Sofia

Next Job Abroad; Hannover; Vor Ort; EUR 13.000 - 20.000; Vollzeit

Benefits dieser Stelle

21 Days Free Hotel Stay

4 Weeks of Paid Training

Additional benefits

Zusammenfassung

Next Job Abroad is seeking a Customer Support Consultant who speaks German and has solid English. The role focuses on assisting users of digital apps, wallets, and streaming accounts through chat, email, and phone with friendly, problem-solving support.

Move abroad for at least one year to Sofia, with a structured onboarding and training program. The job offers a social, daytime schedule and a chance to enjoy city life after hours.

Qualifikationen

• Fluency in German plus solid professional English skills.
• A naturally helpful personality—enjoy talking to people and solving quick puzzles.
• Good computer skills; able to manage live chats, emails, and phone tools smoothly.

Aufgaben

• Help users via chat, email, and phone with non-technical troubleshooting.
• Maintain a friendly, helpful, and solution-oriented approach.
• Follow the shift schedule: 10:00–19:00, Monday to Friday; weekends off.

Kenntnisse

German language

English language

People-oriented

Tools

Live chat tools

Email tools

Phone systems

Jobbeschreibung

Looking for an international adventure with a solid routine? If you speak German and want a straightforward, highly social job where you can fully log off and enjoy city life after hours, we've got you covered. We are hiring Customer Support Consultants to help users with their everyday favourite digital apps, mobile wallets, and family streaming accounts. No technical coding or engineering degree required. If you're the person your family calls when their app store or digital payment account acts up, you already have the skills we need!

Your Day-to-Day

• Helping users via chat, email, and phone with everyday, non-technical troubleshooting (think: unblocking accounts, fixing subscription issues, sorting out digital wallets).
• Keeping it friendly, helpful, and solution-oriented.
• The Shift Schedule: 10:00 - 19:00 (Monday to Friday only—weekends are 100% yours!).

Requirements

• Fluency in German + solid professional English skills.
• A naturally helpful personality—you like talking to people and sorting out quick puzzles.
• Good computer skills (if you can manage live chats, emails, and phone tools smoothly, you're set).
• Ready to move abroad, experience a new culture, and commit for at least 1 year.
• Valid EU work rights (EU Passport)

Benefits

• 21 Days Free Hotel Stay: We cover your first 3 weeks of accommodation on arrival while our local team physically guides you to find your perfect long-term flat in Sofia.
• 4 Weeks of Paid Training: Hang out, learn the tools, and make friends before you even handle your first piece of live content
• Additional benefits