German-Speaking Customer Support Advisor | Sofia, Bulgaria

CBT; Berlin; Vor Ort; EUR 18.257 - 24.552; Vollzeit

Benefits dieser Stelle

Private Health Insurance

Monthly Meal Vouchers

Paid Professional Training

Fully Covered Multisport Card

Zusammenfassung

CBT is seeking a German-Speaking Customer Support Advisor to join their multilingual team in Sofia, Bulgaria. In this role, you will handle customer inquiries and troubleshoot issues, all within a vibrant international atmosphere.

The position offers a competitive salary starting at €1,636.14 gross per month, with additional incentives based on performance and a comprehensive benefits package, including private health insurance and professional training.

Embrace an exciting career opportunity while enjoying the vibrant lifestyle in Sofia!

Qualifikationen

• Fluency in German is essential.
• Motivated by targets with a customer-first mindset.
• Enjoys a fast-paced professional environment.

Aufgaben

• Handle incoming inquiries regarding billing, products, and administration.
• Troubleshoot technical or account-related issues with precision.
• Identify opportunities to enhance the customer experience.

Kenntnisse

Fluent German (C1-C2 level)

Natural communication skills

Sales-oriented attitude

Drive and resilience

Jobbeschreibung

German-Speaking Customer Support Advisor | Sofia, Bulgaria

Sofia, Bulgaria | Full-Time | International Environment

Upcoming Start Dates: 13 July | 3 August

Ready for a New Adventure? Your International Career Starts Here.

Imagine building a career with a leading Swiss telecommunications provider while living in one of Europe's most vibrant, affordable, and exciting capitals.

We are looking for motivated German-speaking professionals to join our growing multilingual team in Sofia. This isn't just a job; it's a lifestyle upgrade. Whether you are looking for rapid career growth, an international social circle, or a fresh start in a beautiful European city, this opportunity offers the perfect balance of stability and excitement.

We Help You Get There: Relocation Support

Moving to a new country can be daunting—we make it easy. To ensure your transition to Sofia is as smooth as possible, we provide:

• Initial Accommodation: 2 weeks in an Airbnb to help you settle in.
• Flight Reimbursement: Up to €255 (reimbursed in your first salary).

Why Sofia? The Perfect Base for Your New Life

Sofia has become a top destination for international professionals seeking a high quality of life without the high cost of living.

• High Purchasing Power: Enjoy a significantly lower cost of living compared to Germany, allowing you to save more or travel more.
• Urban Lifestyle: A thriving scene of modern restaurants, trendy cafés, shopping centers, and legendary nightlife.
• Nature at Your Doorstep: From hiking and biking in Vitosha Mountain to skiing in the winter—nature is just minutes away.
• The Gateway to Europe: Easy access to Greece, Turkey, Serbia, Romania, and the rest of the continent.
• International Community: Work and socialize in a multicultural environment where English and German are widely spoken.

Your Role: Connecting People with Technology

As a Customer Support Advisor, you will represent a renowned Swiss telecommunications company, acting as the professional face of their brand.

Your Daily Impact:

• Expert Support: Handle incoming inquiries regarding billing, products, and administration.
• Problem Solving: Troubleshoot technical or account-related issues with precision.
• Customer Success: Identify opportunities to enhance the customer experience and offer tailored solutions.
• Growth Mindset: Turn inquiries into opportunities by promoting relevant products and services.

Competitive Salary & Uncapped Rewards

We reward excellence. Our compensation structure is designed to reward both your skills and your drive.

• Base Salary: €1,636.14 Gross/Month
• Billing Skills Bonus: €102.25 Gross/Month
• Uncapped Sales Bonus: Top performers consistently earn over €1,000 extra per month in incentives.
• Additional Incentives: Training and tenure-based bonuses.

Full Benefits Package:

• Private Health Insurance
• Monthly Meal Vouchers
• Fully Covered Multisport Card (for gym and wellness)
• Paid Professional Training & Continuous Learning Programs
• Modern Office Facilities in the heart of Sofia (Mega Park)

Work-Life Balance & Flexibility

We understand that life happens outside of work. We offer flexible shift patterns to suit your lifestyle:

• Shift Options: 4-hour, 6-hour, or 8-hour shifts available.
• Rotating Schedule: Shifts between 09:00 and 22:00 (Monday–Sunday).
• Hybrid Model: After 4 months of successful onboarding, enjoy 2 days of remote work per week.

Your Career Path: We Grow With You

This is not a dead-end role. This project is expanding rapidly, providing clear pathways into leadership and specialized roles:

Team Leader Trainer Sales Coach Subject Matter Expert (SME)

Who You Are

• Language: Fluent German (C1-C2 level) is essential.
• Communication: You are a natural communicator with a customer-first mindset.
• Drive: You are motivated by targets and have a sales-oriented attitude (a huge plus!).
• Resilience: You enjoy a fast-paced, professional environment.
• Ambition: You are ready to build an international career.

Take the Leap!

Don't just settle for a job—choose a lifestyle. Join a supportive international team and start your journey in Sofia today.