German-Speaking Customer Support Advisor | Sofia, Bulgaria

CBT; München; Vor Ort; EUR 16.615 - 19.902; Vollzeit

Benefits dieser Stelle

Private Health Insurance

Monthly Meal Vouchers

Fully Covered Multisport Card

Paid Professional Training

Continuous Learning Programs

Zusammenfassung

CBT is searching for motivated German-speaking professionals for the role of Customer Support Advisor in Sofia, Bulgaria. This position not only offers a unique opportunity to work with a Swiss telecommunications provider but also provides relocation support including initial accommodation and flight reimbursement.

As part of your role, you will handle inquiries, troubleshoot issues, and contribute to customer satisfaction while enjoying a competitive salary along with performance-related bonuses. This job offers an exciting lifestyle change and a clear career path for growth.

Qualifikationen

• Fluent in German at C1-C2 level is essential.
• Natural communicator with a customer-first mindset.
• Motivated by targets and possess a sales-oriented attitude.

Aufgaben

• Handle incoming inquiries regarding billing, products, and administration.
• Troubleshoot technical or account-related issues.
• Promote relevant products and services to enhance customer experience.

Kenntnisse

Fluent German (C1-C2 level)

Communication skills

Sales-oriented attitude

Problem-solving

Customer-first mindset

Jobbeschreibung

Sofia, Bulgaria | Full-Time | International Environment

Upcoming Start Dates: 13 July | 3 August

Ready for a New Adventure? Your International Career Starts Here.

Imagine building a career with a leading Swiss telecommunications provider while living in one of Europe's most vibrant, affordable, and exciting capitals.

We are looking for motivated German-speaking professionals to join our growing multilingual team in Sofia. This isn't just a job; it's a lifestyle upgrade. Whether you are looking for rapid career growth, an international social circle, or a fresh start in a beautiful European city, this opportunity offers the perfect balance of stability and excitement.

We Help You Get There: Relocation Support

Moving to a new country can be daunting—we make it easy. To ensure your transition to Sofia is as smooth as possible, we provide:

• Initial Accommodation: 2 weeks in an Airbnb to help you settle in.
• Flight Reimbursement: Up to €255 (reimbursed in your first salary).

Why Sofia? The Perfect Base for Your New Life

Sofia has become a top destination for international professionals seeking a high quality of life without the high cost of living.

• High Purchasing Power: Enjoy a significantly lower cost of living compared to Germany, allowing you to save more or travel more.
• Urban Lifestyle: A thriving scene of modern restaurants, trendy cafés, shopping centers, and legendary nightlife.
• Nature at Your Doorstep: From hiking and biking in Vitosha Mountain to skiing in the winter—nature is just minutes away.
• The Gateway to Europe: Easy access to Greece, Turkey, Serbia, Romania, and the rest of the continent.
• International Community: Work and socialize in a multicultural environment where English and German are widely spoken.

Your Role: Connecting People with Technology

As a Customer Support Advisor, you will represent a renowned Swiss telecommunications company, acting as the professional face of their brand.

Your Daily Impact:

• Expert Support: Handle incoming inquiries regarding billing, products, and administration.
• Problem Solving: Troubleshoot technical or account‑related issues with precision.
• Customer Success: Identify opportunities to enhance the customer experience and offer tailored solutions.
• Growth Mindset: Turn inquiries into opportunities by promoting relevant products and services.

Competitive Salary & Uncapped Rewards

We reward excellence. Our compensation structure is designed to reward both your skills and your drive.

• Base Salary: €1,636.14 Gross/Month
• Billing Skills Bonus: €102.25 Gross/Month
• Uncapped Sales Bonus: Top performers consistently earn over €1,000 extra per month in incentives.
• Additional Incentives: Training and tenure-based bonuses.

Full Benefits Package:

• Private Health Insurance
• Monthly Meal Vouchers
• Fully Covered Multisport Card (for gym and wellness)
• Paid Professional Training & Continuous Learning Programs
• Modern Office Facilities in the heart of Sofia (Mega Park)

Work-Life Balance & Flexibility

We understand that life happens outside of work. We offer flexible shift patterns to suit your lifestyle:

• Shift Options: 4-hour, 6-hour, or 8-hour shifts available.
• Rotating Schedule: Shifts between 09:00 and 22:00 (Monday–Sunday).
• Hybrid Model: After 4 months of successful onboarding, enjoy 2 days of remote work per week.

Your Career Path: We Grow With You

This is not a dead-end role. This project is expanding rapidly, providing clear pathways into leadership and specialized roles:

Team Leader Trainer Sales Coach Subject Matter Expert (SME)

Who You Are

• Language: Fluent German (C1-C2 level) is essential.
• Communication: You are a natural communicator with a customer-first mindset.
• Drive: You are motivated by targets and have a sales-oriented attitude (a huge plus!).
• Resilience: You enjoy a fast-paced, professional environment.
• Ambition: You are ready to build an international career.

Take the Leap!

Don't just settle for a job—choose a lifestyle. Join a supportive international team and start your journey in Sofia today.