Front Office Supervisor

Best Western Hotels Deutschland GmbH; Deutschland; Remote; EUR 34.000 - 44.000; Vollzeit

Benefits dieser Stelle

Family-friendly

Health insurance

Employee benefits

Training & development

Employee parking

Zusammenfassung

Best Western Hotel Brunnenhof in Weibersbrunn is seeking a Front Office Supervisor (m/f/d) to lead the front desk, reservations, and switchboard. The role emphasizes guest service excellence, staff scheduling, and process optimization within a dynamic hotel team.

Ideal candidates have prior front office leadership experience and proficiency with hotel software such as Guestline, delivering professional, solution-oriented guest interactions and maintaining high service standards.

Qualifikationen

• Experience in front office management or a comparable leadership position.
• Proficiency in using hotel software (ideally Guestline).
• Excellent hospitality skills; communicative, professional, and solution-oriented.
• A structured approach to work, a sense of responsibility, and team leadership skills.
• Knowledge of hotel processes, shift procedures, and administrative procedures.

Aufgaben

• Management and Organization of the Front Office Department—Overall Responsibility for the Reception Desk, Reservations, and Switchboard.
• Leadership, scheduling, and professional development of the reception team.
• Front Office & Reservations: Responsible for room allocation, reservations, guest data management, price discipline, guest correspondence, and the coordination of individual and group arrivals.
• Quality & Administration: Ensuring professional guest service, managing reservations, handling cash register operations and day-to-day business, preparing reports and statistics, and providing administrative support to management.
• Teamwork & Responsibility: Actively collaborating with the team, participating in department head meetings, providing cross-departmental support, and complying with legal and internal guidelines.

Kenntnisse

Front office leadership

Hotel software proficiency

Guest service excellence

Structured work approach

Team leadership

Tools

Guestline

Jobbeschreibung

Your Job

Full-time

As of immediately, we have a full-time position available as a Front Office Supervisor (m/f/d) at the Best Western Hotel Brunnenhof.

Job Description

• Management and Organization of the Front Office Department—Overall Responsibility for the Reception Desk, Reservations, and Switchboard.
• Leadership, scheduling, and professional development of the reception team.
• Front Office & Reservations: Responsible for room allocation, reservations, guest data management, price discipline, guest correspondence, and the coordination of individual and group arrivals.
• Quality & Administration: Ensuring professional guest service, managing reservations, handling cash register operations and day-to-day business, preparing reports and statistics, and providing administrative support to management.
• Teamwork & Responsibility: Actively collaborating with the team, participating in department head meetings, providing cross-departmental support, and complying with legal and internal guidelines.

What we offer

Family-friendly
Overtime compensation through a work-time account.

Health benefits
Company health insurance for optimal healthcare

Employee benefits
The Best Western employee rate is available to all employees. Discounted employee rates for stays at Best Western hotels worldwide, Access to Corporate Benefits with discounts at numerous online stores.

Training
The Best Western Academy is available to all employees. Regular professional development and training opportunities to help you grow.

Other
Employee Parking Lot, JobRad (Bicycle Leasing).

What you bring

• Experience in front office management or a comparable leadership position.
• Proficiency in using hotel software (ideally Guestline).
• Excellent hospitality skills; communicative, professional, and solution-oriented.
• A structured approach to work, a sense of responsibility, and team leadership skills.
• Knowledge of hotel processes, shift procedures, and administrative procedures.
• A professional appearance, flexibility, and a passion for providing guest service.

The Best Western Hotel Brunnenhof in Weibersbrunn is part of B.W. Hotel Betriebsgesellschaft mbH & Co. KG, a growing hotel group operating several properties in Germany and Austria. Located in the scenic Spessart region, the hotel offers 52 comfortable rooms, a restaurant, as well as modern conference and event facilities for business and leisure travelers. As part of the internationally recognized Best Western brand, we combine the advantages of a global hotel chain with the personal atmosphere of a privately managed company. This ensures short decision-making processes, a family-like working environment, and plenty of room for individual responsibility. Our values – Togetherness, Personality, Commitment, and Respect – shape our daily work with both guests and colleagues.Our key employee benefits:- Private health insurance (special healthcare benefit)- Permanent employment contracts- Fair and performance-based compensation- Secure workplace within a growing hotel group- Individual development & training opportunities (e.g. Best Western Academy)- Employee rates at all Best Western hotels worldwide- Free or discounted staff mealsAdditional benefits such as Corporate Benefits, Family & Friends rates, DRV card, public transport subsidies, health programs, team events, as well as a respectful and family-oriented working culture complete our offer.

from Germany:0800 0001403
from Austria:0800 802319
from Switzerland:0800 110310
from Luxembourg: 0800 81153

We are here for you:
Mon-Fri: 8 a.m. – 8 p.m.
Sa: 9 a.m. - 1 p.m.