Front of House (FOH)

BEAT81; Deutschland; On-site; EUR 17,000 - 22,000; Part time

Benefits offered by this job

Flexible working hours

Unlimited BEAT81 workouts

Team events and community meet-ups

Inclusive, supportive team

Job summary

BEAT81 is hiring Front of House team members to join our Berlin indoor cycling studios. You will deliver high-energy hospitality, greet guests and guide them through our workout concept, with a focus on outstanding service.

This role requires 15–25 hours per week, including weekends and various shifts, and fluency in English (Berlin) or German (other cities). Be part of a supportive team and enjoy benefits like unlimited BEAT81 workouts.

Qualifications

• Must deliver high-level customer service and create a welcoming studio experience.
• Excellent communication and organisational skills.
• Fluency in English when applying in Berlin or German when applying elsewhere.

Responsibilities

• Create a memorable first impression as the face of hospitality for every guest.
• Introduce new customers to bikes and explain our workout concept in detail.
• Handle issues proactively, positively and promptly.
• Collaborate with coaches, studio managers and FOH staff for smooth operations.
• Assist with check-ins and class bookings.
• Uphold policies to maintain a safe, inclusive environment.
• Perform light cleaning and tidying across front desk, lobby, ride room, toilets and showers.
• Assist with daily studio tasks including laundry and refills; support bike maintenance.

Skills

Professionalism

Customer-focused

Communication

Attention to detail

Positive attitude

Flexibility

Language skills

Experience

Job description

BEAT81 is a fitness tech startup from Berlin revolutionizing the way people get fit. We bring together the power of music, community, and cutting-edge technology to create unforgettable HIIT &indoor cycling workout experiences. We pride ourselves on providing our members with high-energy sessions that boost their motivation and inspire them to reach their fitness goals. Join us on our mission to create lasting wellbeing!

ABOUT THE ROLE

We are looking formotivated, communicative and well-organized Front of House (FOH) team members with a passion for exceptional customer service to join our BEAT81 indoor cycling studios, committing 15 to 25 hours a week to deliver top-notch service and outstanding customer experiences.

YOUR RESPONSIBILITIES

• Create a memorable first impression by being the face of hospitality for every studio guest
• Introduce new customers to the bikes and provide detailed information about our workout concept
• Handle customer issues and concerns proactively, positively, and promptly
• Work closely with coaches, studio managers, and other FOH staff to ensure smooth studio operations
• Assist with check-ins and class bookings
• Uphold company policies and procedures to maintain a safe and inclusive environment for all members
• Perform light cleaning and tidying duties throughout the studio, keeping the front desk, lobby, ride room, changing rooms, toilets and showers clean and tidy.
• Assist with daily studio tasks, including laundry and supply refills
• Support bike maintenance tasks

YOUR PROFILE

• Professionalism:You demonstrate reliability, including timeliness and organised communication.
• Customer-Focused Mindset:You are able to deliver a high-level of service, ensuring customer satisfaction.
• Communication Skills:You have excellent verbal communication skills that enable you to connect with a wide range of personalities.
• Attention to Detail:You excel at managing tasks efficiently with your strong planning and coordination skills.
• Positive Attitude:You have a contagious, outgoing, and proactive approach to customer service.
• Flexibility:You are able to work a non-traditional schedule, including weekends, early mornings, midday shifts, and late evenings.
• Language Skills:You are fluent in English (if applying in Berlin), or you are fluent in German(if applying in any other city).
• Experience:Prior customer experience is preferred.

YOUR BENEFITS

• Work alongside a caring and diverse team united by a shared passion for health and fitness
• Benefit from flexible working hours tailored to your schedule
• Take part in exciting team events like summer parties and community meet-ups
• Enjoy unlimited access to BEAT81 workouts and stay committed to your personal fitness goals

If you're ready to be part of a team that's reshaping the fitness industry, we want to hear from you! BEAT81 is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.