French Speaking Customer Service Agent (m/f/d) Social Media Support - 100% Homeoffice

Concentrix - CA; Berlin; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A global customer service company is seeking a French Speaking Customer Service Agent for Social Media Support. This position offers 100% remote work and requires proficiency in French and English. Responsibilities include managing customer inquiries through various channels while ensuring an optimal service experience. Ideal candidates will be service-oriented, communicative, and technologically adept. Join a dynamic team and enjoy flexible working hours, competitive compensation, and numerous employee benefits.

Leistungen

100% remote work

25 vacation days

Bonus for employee referrals

Company pension scheme

Employee discounts

Qualifikationen

• Proficient in French and English in speech and writing.
• Service-oriented and able to communicate with customers effectively.
• Familiarity with social media and willingness to learn.

Aufgaben

• Handle customer enquiries via phone, email, or chat.
• Ensure optimal customer experience across different channels.
• Document customer interactions in the database.

Kenntnisse

Proficient or bilingual in French

Good command of written and spoken English

Service-oriented and communicative

Interest in social media and digital marketing

Flexible availability for service hours

Confident in using a PC

Jobbeschreibung

Overview

Job Title: French Speaking Customer Service Agent (m/f/d) Social Media Support - 100% Homeoffice

Power your game-changing career

Are you looking for a job that suits you and your life? Then this job is just right for you.

In this position as a French-speaking Customer Service Representative (m/f/d) Social Media Support – 100% home office, you will be the first point of contact for various customer enquiries, whether by phone, email or chat.

General conditions: Start at the next possible date; full-time; 100% home office if you are living permanently in Germany; Monday-Sunday from 08:00–23:00; French and English; Inbound; up to 2,500€ gross/month.

Does that fit in with your everyday life? Perfect! Then it's our turn – read on and let us impress you, just as we impress our employees day after day. We’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Responsibilities

• Handle customer enquiries and requests and respond to them according to need and situation.
• Communicate with customers via different channels (e.g., phone, mail or chat) to ensure an optimal customer experience.
• Dealing with the customer's various concerns regarding their social media account, marketing measures and their advertising effectiveness and offering them the right solution.
• Provide individual product advice that not only generates orders, but also fulfills the real needs of our customers.
• Once the customer is happy, document the interaction in the customer database.

Qualifications

• Are proficient or bilingual in French in speech and writing.
• Also have a good command of written and spoken English.
• Are service-orientated and communicative and are able to meet customers at eye level in a friendly and pleasant manner.
• Are interested in social media, online media or digital marketing.
• Can flexibly cover the service hours (Monday – Sunday from 08:00–23:00), which are staffed using a rotating multi-shift system.
• Are confident in using a PC.
• Are a German resident. Applicants from Saxony, Hesse, Saarland and Hamburg cannot be considered, even if they have a secondary residence in another state.
• Can fulfil the requirements for a remote workplace.
• Are willing to continuously expand your skills.

Ideal / Preferred

• Experience in customer service
• A recognised qualification and experience in customer service support.

What’s in it for you

In this role, we offer benefits that help support your unique lifestyle:

• We offer you 100% remote work from your first day of work.
• Join us full-time. Most weekends are off and are all yours!
• Depending on the area of work, the salary can include a fixed and a variable component. You can expect up to €2,500 gross.
• With up to 25 vacation days and a flexible working time account, both short and long breaks are possible.
• You start with a (full-time) training course run by certified trainers.
• You don't need any previous experience. We will provide you with a mentor to support you right from the start.
• Regular coaching, refreshers and development training, which will benefit your personal development.
• Your additional financial security through a company pension scheme comes as standard for us.
• Receive an attractive bonus of €500 for every new employee you successfully recruit.
• A wide range of employee discounts, negotiated with well-known partners, will help you save big.
• We highly value internal training and career opportunities, even worldwide.
• You can expect an open and motivated team that is eager to welcome you to Concentrix.

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today via our online form and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Diversity and equal opportunities are core values at Concentrix. We therefore actively encourage applications from people with disabilities. Severely disabled people and people of equal status are given preference if they are equally qualified. We offer individual support to provide the ideal position for you.

Eligibility to work

In accordance with German law, only applicants who are legally authorized to work in Germany will be considered for this position.

Location

Germany, Berlin

Language Requirements

English (Required), French (Required)

Time Type

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