Fraud Operations Specialist - Customer Contact (all genders)

JPMorgan Chase & Co.; Berlin; On-site; EUR 45,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Fraud Operations Specialist - Customer Contact in Berlin. This role focuses on identifying and mitigating fraud risks while providing support to fraud victims.

The ideal candidate will have investigative skills, strong communication abilities, and a genuine empathy towards customers. Fluency in German and English is essential.

This dynamic position offers the opportunity to make an impact within a growing team committed to exceptional service and fraud prevention.

Qualifications

• Ability to identify fraud and mitigate financial crime risks.
• Strong communication and empathetic skills.
• Growth mindset with a passion for learning.

Responsibilities

• Investigate suspected fraud cases and analyze data to uncover risks.
• Support fraud victims with guidance and assistance.
• Make informed decisions to protect customer interests.

Skills

Identifying fraud risks

Investigative mindset

Excellent communication skills

Empathy

Creative problem-solving

Process improvements

Fluent in German

Fluent in English

Job description

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for a passionate Fraud Operations Specialist - Customer Contact who will be a vital part of our team, dedicated to safeguarding our customers and the company from fraudulent activities.

As a Fraud Operations Specialist - Customer Contact, your role will involve identifying and mitigating fraud risks, ensuring our customers' security and peace of mind. Join our innovative team and contribute to our commitment to deliver exceptional service while combating fraud. Take this opportunity to make a meaningful impact and grow with us in the fight against fraud.

Job Responsibilities

• Investigate suspected fraud cases, analysing information to uncover patterns and risks.
• Provide empathetic support to fraud victims, guiding and assisting them if needed.
• Employ strong problem-solving skills to assess complex fraud cases.
• Build and maintain strong customer relationships while safeguarding the bank's assets.
• Manage high-pressure situations with composure, making informed decisions to protect customer interests.
• Stay updated on the latest fraud trends, continuously enhancing knowledge through professional development.

Required qualifications, capabilities and skills

• Ability to identify fraud and related financial crime risks and take appropriate steps to mitigate them.
• Investigative mindset.
• Excellent communication skills.
• A strong sense of empathy as well as a creative, and outside-of-the-box mindset.
• Championing process and product improvements for colleagues and customers.
• Growth mindset and a passion for learning and self-development.
• Fluent in German and English.

Preferred qualifications, capabilities and skills

• Previous experience working within Banking/Financial Service institution in a fraud related role.
• Experience in identifying fraud and related financial crime risks, and take the appropriate steps to mitigate the risks.
• Knowledge of the German regulatory framework and best practice regarding fraud prevention.