Customer Service Advisor - Banking Operations (all genders)

JPMorgan Chase & Co.; Berlin; Vor Ort; EUR 36.000 - 48.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. in Berlin is seeking a Customer Service Advisor to support Banking Operations, delivering high-quality service for customer inquiries and performing back-office tasks.

You will handle data, payments, and complex tasks, collaborate with internal teams, and ensure compliant and exemplary customer experiences by phone and in writing. The role requires banking background, German fluency, and a team-oriented mindset in a dynamic, regulated environment.

Qualifikationen

• Experience in the back office of a bank or financial institution in the German-speaking market.
• Completed banking apprenticeship or equivalent education with relevant professional experience.
• Fluent written and spoken German.
• Excellent written and spoken communication skills.
• Team player with strong customer focus and service mindset.
• Knowledge of applicable regulatory requirements.
• Strong problem-solving skills and ability to handle conflicts.

Aufgaben

• Manage customer data and accounts, perform payments, bookings and other back-office tasks.
• Develop solutions to complex inquiries in collaboration with internal teams.
• Create a seamless customer experience, ensuring fair, consistent, and transparent service by phone and written.
• Adhere to banking regulations and guidelines.

Kenntnisse

Backoffice experience

German language

Communication skills

Team player

Problem-solving

Regulatory knowledge

Ausbildung

Banking apprenticeship or equivalent training

Jobbeschreibung

Customer Service Advisor - Banking Operations (all genders)

Berlin, Germany

Job Information

• Job Identification 210792928
• Job Category Account Service
• Business Unit Corporate Sector
• Posting Date 09/21/2026, 11:33 AM
• Locations Markgrafenstr. 19a, Berlin, 10969, DE
• Job Schedule Full time

Job Description

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for passionate Banking Operations Specialists.

As a Customer Service Advisor - Backoffice(all genders)in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience.

Job responsibilities

• Manage customer data and accounts, carrying out payment transactions, bookings and other complex back office tasks
• Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments
• Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing
• Adhere to banking regulations and guidelines

Required qualifications, capabilities and skills

• Experience in the back office of a financial institution in the German-speaking market.
• Completed banking apprenticeship or a comparable education with relevant professional experience
• Fluent written and spoken German
• Excellent written and spoken communication skills
• Team player with a strong customer focus and willingness to provide service
• Knowledge of the relevant regulatory requirements
• Strong problem-solving skills and ability to handle conflicts

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.