Daily Banking People Lead (all genders)

Next Frontier Capital; Berlin; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

J.P. Morgan in Berlin is seeking a Daily Banking People Lead to guide and support our Customer Service Specialists within the Daily Banking Team. You will be the main contact for the team, enabling a positive, compliant, and customer-focused work environment.

You will analyze performance data to drive improvements in customer experience, engagement, and regulatory compliance, while mentoring staff and collaborating across departments.

Qualifikationen

• Leadership experience with a strong service mindset.
• Experience in performance management and coaching.
• Fluency in German and English is required.

Aufgaben

• Lead and support the Customer Service Specialists, resolving inquiries.
• Build and nurture a high-performing team and foster strong relationships.
• Drive personal development and ensure the team exceeds goals.
• Collaborate with stakeholders across departments and vendors to deliver best-in-class service.

Kenntnisse

People leadership

Performance management

Coaching

German & English fluency

Jobbeschreibung

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we’re looking for a passionateDaily Banking People Lead (all genders)

As a Daily Banking People Lead, in our Daily Banking Team you will play a pivotal role in guiding and supporting our Customer Service Specialists. You will be the primary point of contact for the team, ensuring their needs and concerns are addressed, and fostering a positive and collaborative work environment. We believe that a personalized employee experience is driving a team’s success! Therefore, we are looking for curious, honest and passionate individuals who are motivated to lead, mentor, and develop their team’s skills in customer service, ultimately contributing to an outstanding customer experience.

You will analyse performance data and extract data to come up with actions to constantly improve your team performance, the customer experience and the business engagement. You will play an important role in ensuring that we are compliant with the regulatory requirements and that we act as advocates for our customer.

Job responsibilities

• Lead and support team, using your expert knowledge to resolve customer inquiries
• Create and nurture a high-performing Team, acting as a cultural leader and fostering strong relationships
• Show passion for leading people and their personal development, ensuring the team exceeds their goals
• Collaborate with various stakeholder across departments, incl. our vendors, to deliver best-in-class service to our customers

Required qualifications, capabilities, and skills

• A people-centric approach: You work collaboratively with both our customers and your colleagues
• Relevant leadership experience with a strong service mindset
• Performance Management und Coaching experience while fostering a supportive and engaging work atmosphere
• Fluent in German / English

Preferred qualifications, capabilities and skills

• Ideally, you have practical experience in the German Banking Landscape, including Regulatory knowledge
• Change Management and Process improvement experience

#ICBCAREER

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

We’re looking for a passionate Daily Banking People Lead (all genders)