Field Services Engineer

CDS, an HPE company; Hannover; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Company car

Possibility of contract extension

Job summary

CDS, an HPE company, is seeking a Field Service Engineer in Hannover. This role involves installation, configuration, and repair of IT hardware at customer sites. The ideal candidate will possess some IT support experience, a service-oriented mindset, and excellent communication skills in both German and English. The position includes a fixed-term contract with possible extensions, a company car, and opportunities for professional development. Join us in delivering top-notch service in the greater Hannover area.

Qualifications

• Initial experience in IT support or technician role.
• Professional German and English communication skills required.
• Organized, rigorous, and able to prioritize tasks.

Responsibilities

• Install, configure, and repair IT hardware and devices on-site.
• Represent the company and maintain client relationships.
• Implement change actions as per client procedures.
• Maintain high-quality standards and ensure customer needs are met.
• Develop support skills for complex IT solutions.

Skills

IT support experience

Service-oriented mindset

Customer satisfaction focus

Valid driver’s license (Class B)

Fluent in German and English

Organized and able to prioritize

Job description

CDS, a Hewlett Packard Enterprise company (CDS) is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well as delivering the difference in business-oriented services, such as development, support and maintenance of applications, virtualisation, automation, Cloud, and infrastructure administration.

CDS is present in 11 European countries with more than 1,600 employees and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

A bit about the role

As a Field Service Engineer, you will be responsible for the installation, configuration, and repair of IT hardware and devices at our customers’ sites in the greater Hannover area.

For this position, we are looking for a technician with experience in servers, storage, and networking environments.

Responsibilities

• Represent our company in front of customers and give the service a face-to-face presence on-site
• Implementing change actions (installation, cabling, racking, etc.) in accordance with client procedures and best practices
• Confidently handle installations, configurations, and repairs of IT systems in sensitive and critical Business situations
• Maintain a high-quality standard, ensuring processes are followed and customer needs are met
• Enjoy regular communication with internal technical departments
• Continuously develop your support skills for IT systems, progressing towards the support of complex IT solutions

Mandatory Skills

• Some initial experience in IT support or as a technician
• Service-oriented mindset with a strong focus on customer needs and satisfaction
• An adventurous spirit, happy to be on the road.
• A valid driver’s license (Class B) is required
• Readiness for duty and special services & for Ü2 security check.
• Professional German and English level oral and written
• Rigorous, organized, and able to prioritize

Other Relevant Points

• Type of contract: 2 years fixed term contract with possibility to extend
• Company Car
• Greater Hannover area

CDS supports and applies the principle of equal opportunity. We recruit and retain the most qualified individuals, regardless of race, ethnicity, religion, gender, sexual orientation, age, or disability.