Field Service Engineer (m/f/d)

NVision Quantum Technologies; Ulm; Hybrid; EUR 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Stock options

Relocation support

30 vacation days

Flexible working hours

Annual health budget

EGYM Wellpass

Zusammenfassung

Nvision Quantum is seeking an experienced Field Service Engineer (m/f/d) to be the lead technical contact for on-site service, troubleshooting, repair and preventative maintenance of advanced equipment at client sites.

You will collaborate with R&D and engineering, develop service processes, train customers, and manage spare parts inventory while traveling domestically and internationally up to 70%. Valid driver’s license required and the role offers an indefinite contract and relocation support.

Qualifikationen

• Degree in Engineering (Electronics/Mechanics preferred).
• Minimum 5 years of experience in field service roles, preferably in MedTech, BioTech, or similarly regulated industries.
• Strong technical knowledge of systems involving electronics, precision mechanics, and industrial automation.
• Experience in developing service processes and providing technical training to diverse audiences.
• Proven ability to troubleshoot complex systems and manage customer relationships effectively.
• Willingness to travel extensively, both domestically and internationally (up to 70%).
• Valid driver’s license
• Excellent problem-solving, critical thinking, and communication skills.

Aufgaben

• Lead complex onsite system installation, troubleshooting, diagnosis, repair, and preventative maintenance.
• Perform equipment upgrades and configurations inhouse with R&D team.
• Provide technical advice to customers on equipment care and maintenance best practices.
• Serve as a key technical contact for customer accounts, ensuring high levels of customer satisfaction through efficient and professional service
• Ensure thorough documentation of all service procedures, diagnostics, quality issues, parts replacements, and customer interactions.
• Develop and implement robust service processes, including SOPs, KPIs, and service workflows.
• Assist in creating and maintaining comprehensive technical documentation and manuals.
• Conduct customer training sessions on product first-line troubleshooting & maintenance.
• Work closely with R&D and engineering teams to provide feedback from field operations, supporting product development and continuous improvement initiatives.
• Participate in testing and evaluating new products, features, and solutions, offering practical insights based on customer interactions.
• Organize and manage spare parts inventory, ensuring availability for timely service delivery.
• Ensure all service activities comply with industry regulations, safety standards, and internal quality protocols.

Kenntnisse

Troubleshooting complex systems

Customer relationships

Strong communication

Willingness to travel

Project management

Ausbildung

Engineering degree (Electronics/Mechanics preferred)

Jobbeschreibung

Your mission

We’re seeking an experienced Field Service Engineer (m/f/d), who will serve as the lead technical point of contact for providing expert customer service, troubleshooting, repair, maintenance, and emergency response for advanced equipment and systems installed at client sites. This position combines technical expertise with project management skills to deliver an exceptional service experience.

Technical Service & Support

• Lead complex onsite system installation, troubleshooting, diagnosis, repair, and preventative maintenance for customer equipment.
• Perform equipment upgrades and configurations according to company standards inhouse with our R&D team
• Provide technical advice to customers on equipment care and maintenance best practices.
• Serve as a key technical contact for customer accounts, ensuring high levels of customer satisfaction through efficient and professional service
• Ensure thorough documentation of all service procedures, diagnostics, quality issues, parts replacements, and customer interactions.

Service Process Development & Training

• Support the Head of Service in developing and implementing robust service processes, including SOPs, KPIs, and service workflows.
• Assist in creating and maintaining comprehensive technical documentation and manuals.
• Conduct customer training sessions on product first-line troubleshooting & maintenance.

Cross-functional Collaboration

• Work closely with R&D and engineering teams to provide feedback from field operations, supporting product development and continuous improvement initiatives.
• Participate in testing and evaluating new products, features, and solutions, offering practical insights based on customer interactions.

Inventory Management & Quality Assurance

• Organize and manage spare parts inventory, ensuring availability for timely service delivery.
• Ensure all service activities comply with industry regulations, safety standards, and internal quality protocols.

Your profile

• Degree in Engineering (Electronics/Mechanics preferred).
• Minimum 5 years of experience in field service roles, preferably in MedTech, BioTech, or similarly regulated industries.
• Strong technical knowledge of systems involving electronics, precision mechanics, and industrial automation.
• Experience in developing service processes and providing technical training to diverse audiences.
• Proven ability to troubleshoot complex systems and manage customer relationships effectively.
• Willingness to travel extensively, both domestically and internationally (up to 70%)
• Valid driver’s license
• Excellent problem-solving, critical thinking, and communication skills.

Why us?

• Attractive compensation package, including a competitive base salary and stock options
• Keyrole in a highly advanced and fast-growing startup company
• Impactful product promoting better understanding and treatment of cancer
• International team, from over 30 different nationalities
• Positive work environment with open communication and a collaborative mindset
• Onsite work at state-of-the-art facilities with home-office opportunities I Hybrid model
• Indefinite employment contract
• 30 vacation days
• Flexible working hours
• Annual health budget (Allianz bKV)
• EGYM Wellpass
• Relocation support

Contact information

Any questions? Please contact:

Sandra Schärli
Senior Talent Acquisition Manager
mail:[e-mail]

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