Field Service Engineer

GEA Group; Düsseldorf; On-site; MXN 335,000 - 603,000; Full time

Job summary

GEA Group in Mexico City is seeking a Service Technician to perform field service across BU divisions. You will be the primary customer contact for service delivery, executing maintenance, planned service, breakdown support, installation, supervision, commissioning, and training on site.

You will search for solutions within the GEA network, strive to meet service KPIs and revenue targets, and collaborate with service sales engineers and other technicians to identify upsell and cross-sell

Qualifications

• University degree in one of the main Engineering fields.
• Minimum of 5 years relevant Technical Service or Maintenance experience.
• Strong technical service and maintenance knowledge.
• Familiarity with GEA service offerings and local market requirements of different customer groups.
• Excellent communicator, written and verbal.

Responsibilities

• Service execution (field service) in BU divisions and achieve targets / KPIs.
• First point of customer contact for service execution.
• Execute maintenance works, planned service and breakdown service.
• Install, supervise, commissioning, maintenance and training at site.
• Search for solutions to issues within the GEA network and maximize service revenues.
• Collaborate with service sales engineers and other technicians to identify up-sell and cross-sell opportunities.

Skills

Technical service experience

Maintenance knowledge

Communication skills

Education

Engineering degree

Job description

GEA is a multinational engineering company and one of the largest suppliers in the world focused on advanced engineering technology processes for the food, beverage, chemical, pharmaceutical, agricultural, oil, and naval sectors, among many others. In fact, we have more than 18 thousand employees worldwide and as a curious fact, 50% of beer production worldwide is made with our machinery.

Would you like to be part of our Team?

Responsibilities / Tasks

The Service Technician covers the service execution (field service) in the different BU's of the Division. He/she is responsible for executing the strategy of the area and provide a reliable country /cluster service execution. The company is seeking an experienced technical service engineer with experience-Delivery of top-quality service execution in BU.

First point of customer contact for service execution

Execute maintenance works, planned service and breakdown service.

Execute and support installation, supervision, commissioning, maintenance and Training at site

Searches for solutions to the issues present at customer inside GEA world (BU, Factories)

Achieve set targets on service deliverables / KPIs / Service revenues.

Operate in partnership with service sales engineers, service technicians and other team members to identify "up-sell" and "cross-sell" opportunities to maximize revenue and improve overall customer experience.

Your Profile / Qualifications

• University degree in one of the main Engineering fields
• Minimum of 5 years relevant Technical Service or Maintenance experience
• Strong technical service and maintenance knowledge
• Familiarity with GEA service offerings and local market requirements of different customer groups.
• Excellent communicator, written and verbal

What will you find being part of GEA?

• Exciting professional challenges with ample opportunities for development and training in a global operating environment.
• A work culture that promotes the spirit of innovation where our engineers create, develop and implement world-class solutions.
• We believe in delivering a true work experience in an equal opportunity environment that values difference and diversity.
• Market competitive salary and benefits complemented by flexible and autonomous work arrangements.