IT Support Specialist

Stillfront Group; Hamburg; Vor Ort; EUR 42.000 - 60.000; Vollzeit

Zusammenfassung

Stillfront Group is seeking an IT Support Specialist for our Twin Harbour office in Hamburg. You will handle day-to-day IT operations, respond to requests, set priorities, and look for ways to automate or improve processes.

You will support the local office while collaborating with the global Group IT team on larger projects and security initiatives. You will report to the IT Manager in Hamburg and join the Hamburg IT team.

Qualifikationen

• Background in IT with experience in a similar role.
• Fluent in English; German is a plus.

Aufgaben

• Resolve IT Support incidents and service requests, including troubleshooting hardware, software, and network issues.
• Network Administration – manage relationships with local vendors, perform network updates, troubleshoot, and resolve local network issues.
• User lifecycle management – provisioning/deprovisioning users and computers.
• Asset Management: maintain inventory systems, order hardware, and provide software to new joiners.
• Perform regular access audits.
• Administer a wide variety of SaaS apps; provision/modify/remove access as needed.
• Ordering/procuring equipment, maintaining vendor relationships, and inventory management for all IT hardware and software.
• Participate in IT Team Projects & Security Initiatives
• Able to communicate effectively and concisely to the entire company.
• Supporting global workforce, partnering with overseas IT teams
• Analyze existing processes, suggest and make improvements, and implement business processes where none exists.

Kenntnisse

Windows

macOS

iOS

Android

Networking concepts

Google Workspace

Slack

M365

Teamwork

English fluency

Tools

Google Workspace

Slack

Microsoft 365 (M365)

Jobbeschreibung

As an IT Support Specialist, you will be responsible for the day‑to‑day IT operations at our studio Twin Harbour office in Hamburg. Based on your previous experience, you will answer incoming requests, set priorities and take initiative to automate or improve processes.

You will be responsible for technical support of the Twin Harbour office but also support the global Group IT team on larger projects and security initiatives.

You are reporting to the IT Manager in Hamburg and be a part of the Hamburg IT team. The role is primarily onsite.

YOUR MISSION

• Resolve IT Support incidents and service requests, including troubleshooting hardware, software, and network issues
• Network Administration – manage relationships with local vendors, perform network updates, troubleshoot, and resolve local network issues
• User lifecycle management – provisioning/deprovisioning users and computers
• Asset Management: maintain inventory systems, order hardware, and provide software to new joiners
• Perform regular access audits
• Administer a wide variety of SaaS apps; provision/modify/remove access as needed
• Ordering/procuring equipment, maintaining vendor relationships, and inventory management for all IT hardware and software
• Participate in IT Team Projects & Security Initiatives
• Able to communicate effectively and concisely to the entire company
• Supporting global workforce, partnering with overseas IT teams
• Analyze existing processes, suggest and make improvements, and implement business processes where none exists

YOUR BACKSTORY

• You have a positive attitude and are always happy to help
• Background in IT with experience in a similar role
• Familiarity with Windows, macOS, iOS, and Android devices
• Ability to administer Google Workspace, Slack and M365 for day‑to‑day operations
• Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.)
• Fluent in English. German is a plus.
• Excellent teamwork skills