Field Application Scientist GSA

Sony Europe; Bayern; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salaries

Hybrid work policy

Wellbeing programs

Learning & personal development

Job summary

Sony Biotechnology is seeking a Field Application Scientist based in Germany to cover Germany, Switzerland and Austria. You will lead pre-sales demonstrations, provide post-sales support, and deliver end-user training to drive sales and customer satisfaction.

You should have a strong flow cytometry background, academic grounding in biotechnology, and fluency in English and German, with ~80% travel and a driving licence. Hybrid and flexible working policies support your role.

Qualifications

• Proven field support experience in flow cytometry.
• Academic background in Biotechnology/Flow cytometry.
• Good understanding of flow cytometry or related fields.
• Strong problem-solving with a customer-centric approach.
• Excellent communication and interpersonal abilities.
• Self-motivated and team-oriented.
• Willingness to travel ~80% of the time.
• Full clean driving licence.
• Fluent in English and German.

Responsibilities

• Schedule and perform in-field and remote support, including pre-sale demonstrations and post-sale activities.
• Deliver post-sale customer training to ensure high satisfaction.
• Collaborate with territory Sales during the sales process and tender support.
• Maintain detailed activity records in CRM (S MAX) system.
• Capture Voice of Customer feedback and escalate issues through defined processes.
• Contribute to the pan-European FAS Forum.
• Identify post-instrument sales opportunities for reagents, upgrades, and accessories.
• Provide pre-sales and post-sales technical support for product developments and implementations.

Skills

Field support

Flow cytometry

Communication

Problem solving

Travel readiness

Driving licence

Team oriented

English & German

Education

Biotechnology/Flow cytometry

Job description

Are you ready to take your scientific expertise to the next level and help craft the future of biotechnology?

Sony Biotechnology is a global leader in cell-based research analytical systems, offering innovative solutions such as flow cytometers, spectral analysers, software, and reagents. With a strong commitment to innovation and customer satisfaction, we empower researchers worldwide with high-performance tools that advance their scientific discovery.

We’re looking for a motivated Field Application Scientist (FAS) to join our team. You will be based in Germany and cover a territory including Germany, Switzerland, and Austria (GSA). In this dynamic role, you’ll bridge science and technology by leading pre-sales demonstrations, contributing to tenders, providing post-sales support, and delivering end-user training to drive sales growth and enhance customer satisfaction. The role requires advanced technical expertise in flow cytometry and a consistent focus on customer support.

You will:

• Schedule and perform in-field and remote support work, including pre-sale flow cytometer instrument demonstrations and post-sale support activities.
• Schedule and deliver post-sale customer training, ensuring a high degree of customer satisfaction.
• Work closely with territory Sales personnel through the sales process, including contributing to tender preparation activities and demonstrations.
• Maintain detailed records of all activities in Customer Relationship Management (CRM - S MAX) system.
• Capture Voice of Customer feedback and bring up all identified issues via required processes.
• Actively contribute to the pan-European FAS Forum.
• Identify and progress post-instrument sales opportunities for follow-on sales of reagents, upgrades, and accessories.
• Provide pre-sales and post-sales technical support for the development and implementation of all products, applications, and solutions.

You will bring:

• Proven experience in field support in practical flow cytometry.
• Academic background in Biotechnology/Flow cytometry
• Good understanding of flow cytometry or related fields.
• Problem-solving skills paired with a customer-centric approach.
• Outstanding communication and interpersonal abilities.
• Self-motivation and a team-oriented demeanour.
• Willingness to travel frequently (approximately 80%).
• Full clean driving licence.
• Fluent English and German speaker.

Life at Sony

We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.

We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing. We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about.

You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap!

Bring your uniqueness to Sony

We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony's purpose - 'to fill the world with emotion, through the power of creativity and technology'. We want you to bring your unique self to work and help shape our culture.

We are Sony Europe

Our people collaborate in an environment of respect, integrity, and open-mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique.

With offices in 28 European countries, Sony Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the Sony Group and important issues on a planetary scale.

Bring your passion, creativity and ambitions to Sony Europe.

Equal Opportunity

Sony Europe is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, gender, citizenship, ancestry, age, physical or mental disability, sexual orientation, gender identity, medical condition, or any other protected characteristics.

Disability Accommodation for Applicants to Sony Europe

Sony Europe will provide reasonable accommodation for any qualified individuals with disabilities in the application process. For reasonable accommodation requests, please contact us by email at [e-mail] or by mail to: Sony Europe Limited, Human Resources Department, the Heights, Brooklands, Surrey, KT13 0XW, UK. When contacting us please indicate the position you are applying for, and the accommodation required.

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