Field Application Scientist (m/f/d) - DACH

CYTENA; Freiburg im Breisgau; Sur place; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Flexible working

Team building events

Public transport job ticket

Team events

Public transport ticket

Givve Card

Hansefit

Résumé du poste

A fast-growing high-tech company located in Freiburg is seeking a Field Application Scientist to support scientists across Central Europe. Responsibilities include providing training, technical assistance, and product demonstrations. Ideal candidates should have an MSc or PhD in Life Sciences, hands-on experience with lab instruments, and strong communication skills. This role offers a flexible hybrid model and various benefits.

Qualifications

• Willingness to travel across Central Europe (50–70%).
• Previous experience in a customer-facing role is an advantage.
• Comfortable using software tools for lab instruments.
• Experience in customer-facing or technical support is a plus.

Responsabilités

• Support scientists with expert training and technical assistance.
• Perform diagnostics and installations for CYTENA products.
• Lead product demonstrations and workshops.
• Help customers troubleshoot and optimize workflows with tailored scientific advice.
• Collaborate with sales, product management and service to relay customer feedback.

Connaissances

Hands-on experience with laboratory instrumentation

Strong communication skills

Proactive problem-solving mindset

Ability to work independently

Fluent in English

Problem solving

Independent work

English fluency

CRM familiarity

Formation

MSc or PhD in Life Sciences

Outils

CRM systems

Laboratory instruments

Description du poste

Overview

CYTENA is a young and fast-growing high-tech company dedicated to developing automated high-precision lab instruments for the life science research and pharmaceutical industry. Its award-winning devices are used at prestigious academic and pharmaceutical labs around the world to automate workflows in numerous application areas, including stable cell line development, single-cell omics, high-throughput screening and drug discovery. Since 2019 CYTENA is part of the BICO Group. BICO is the leading bio convergence company in the world, equipping hundreds of laboratories and thousands of scientists with cutting-edge life science technologies. By combining technologies such as robotics, artificial intelligence, computer science, and 3D bioprinting with biology, BICO enables customers to improve people\'s health and lives for the better. Our mission is: At CYTENA, we make the development of modern therapies faster, safer, and more affordable.

Are you a scientist who loves working hands-on with innovative technology and helping others succeed in their research? Join CYTENA as a Field Application Scientist (m/f/d) and become part of a team shaping the future of single cell sorting, liquid handling and cell line development across Central Europe.

This position requires 50-70% travel (travel is planned in advance).

Responsibilities

• Supporting scientists across Germany, Austria, Switzerland, the Netherlands, Belgium, and neighboring countries with expert training and technical assistance.
• Performing on-site diagnostics, repairs, installations, and calibrations for CYTENA products and related products of the business unit.
• Providing remote and on-site technical support and training to ensure optimal product performance and customer satisfaction.
• Leading product demonstrations and workshops at customer sites, conferences, and tradeshows to showcase CYTENA’s innovative technologies.
• Helping customers troubleshoot and optimize their workflows by offering tailored scientific advice aligned with their research goals.
• Collaborating closely with sales, product management, and service teams to share customer feedback and support strategic product development.
• Continuously expanding your knowledge of life science trends and technologies through training and cross-functional collaboration.

Qualifications

• MSc or PhD in Life Sciences, Biotechnology, Molecular Biology or a related field.
• Hands-on experience with laboratory instrumentation, ideally in cell biology, single-cell technologies or genomics.
• Willingness to travel across Central Europe (approx. 50–70%), primarily within the DACH region.
• Previous experience in a customer-facing or technical support role is a strong advantage.
• Strong communication skills with the ability to explain complex scientific concepts to diverse audiences.
• Proactive problem-solving mindset and a structured approach to troubleshooting and customer support.
• Ability to work independently, manage multiple tasks across different locations, and maintain detailed documentation.
• Confident in presenting to groups and leading training sessions or workshops.
• Fluent in English (spoken and written); additional languages such as German, Dutch or French are a strong plus.
• Good access to a major airport to support regional travel requirements.
• Familiarity with software tools used in lab instruments, data analysis or imaging.
• Comfortable using CRM systems and performing basic maintenance and repairs on CYTENA products and related instruments.

What we offer

Joining CYTENA means being part of something big and shaping the future of medicine. We are a fast-growing life sciences company with award-winning products and a fun, cool team that is friendly and supportive.

• Agile start-up culture: We are a dynamic and international company with a flat organizational structure and agile cross-functional teams.
• Flexible working: We focus on results, not on hours or location. We rely on a hybrid working model with a lot of flexibility.
• Workplace: A well-equipped workspace with proper IT equipment.
• Team building: Teamwork is a top priority; we are open-minded and organize team events.
• Benefits: Choose between three benefits: public transport job ticket, Givve Card or Hansefit.
• Other perks: Free fruit, water and coffee, a cereal and snack bar, a well-connected office with rooftop terrace, ball pool, chillout area, underground parking and more.
• Green City Freiburg: Our modern Green City Office is in Freiburg, near the Black Forest, offering a vibrant city life and leisure activities.
• Company Pension Plan: Participation with attractive conditions and employer subsidy.
• Impact: Contribute to the development of new drugs and treatments used worldwide.

Do you want to become part of our success story? Then apply online via our job portal. Please note that for Data Privacy compliance we are not able to accept any e-mail applications!

At CYTENA, we celebrate diversity and are an equal opportunity workplace. We foster a collaborative environment.