Field Service Technician

Formlabs; München; Vor Ort; EUR 52.000 - 74.000; Vollzeit

Benefits dieser Stelle

Shares in the company

Mental health & well-being sessions

Learning & development budget

Free 3D prints

Urban Sports Club discount

German pension scheme

Team events

Zusammenfassung

Formlabs is seeking an Installation & Customer Training specialist to travel to customer sites in Germany, install and calibrate 3D printing systems, and lead on-site training sessions. You will perform live demonstrations, address electromechanical issues, and ensure rapid, single-visit resolutions to keep customers productive.

The role requires a strong hardware background, fluent German and English, and a willingness to travel 80%+.

Qualifikationen

• Must have strong electromechanical/hardware background.
• Fluent in German and English (C1).
• Willing to travel extensively (80%+).
• Valid driver’s license required.

Aufgaben

• Install, commission, and calibrate new 3D printing systems at customer sites.
• Conduct on-site training and product demonstrations for customers.
• Perform rapid on-site break-fix and preventative maintenance to minimize downtime.
• Manage complex travel itineraries and document installations, trainings, and repairs in Salesforce.

Kenntnisse

Electromechanical

German C1

English C1

Driver's license

Travel 80%+

Tools

Salesforce

Jobbeschreibung

Do you want to change how the world creates?
At Formlabs, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we're helping everyone design, prototype, and manufacture faster than ever before.

The Challenge:

Installation & Customer Training (On-Site)

• Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.


• User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance.


• Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.

Break-Fix & Maintenance (On-Site)

• Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.


• Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.


• Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve \"single visit resolutions\" to minimize travel and downtime.

Logistics & Reporting

• Visit Volume: Execute a high volume of activity.


• Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.


• Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.

Your Profile:

• You are based in Munich - or within a 45-minute drive (highly preferred due to hub connectivity).


• You are energized by travel and willing to be on the road 80%+ of the time.


• You have a strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technology.


• Fluency in German and English (both C1). You can explain complex technical concepts simply and effectively in German and English.


• Valid driver's license is required.

Bonus Skills:

• Fluency in French


• Passion for 3D printing and emerging technologies


• Experience in rapidly-growing startup environments

Our Perks:

• Shares in the company (we're a double unicorn company!)


• Free mental health & well-being sessions with an external partner


• Learning and development budget


• Free 3D prints


• Urban Sports Club discount


• Supplementary, opt-in German pension scheme


• Fun team events

We build amazing things. Come join us!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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