Fachinformatiker im technischen Kundensupport für digitale Schließtechnik (m/w/d)

Allegion; Horgenzell; Hybrid; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading security technology company in Germany is seeking a Technical Support Specialist to provide comprehensive support for digital locking systems. The role includes troubleshooting, user training, and integration with existing IT systems. Candidates should have a completed IT training, experience in customer service, and strong skills in both German and English. This position offers a competitive salary and opportunities for professional growth within a collaborative environment.

Leistungen

Competitive salary and benefits

Flexible work schedule

Health and wellness benefits

Structured onboarding and training resources

Qualifikationen

• Completed training as an IT specialist or a similar qualification.
• Experience in technical support or customer service is preferred.
• MCSA certification is a plus.

Aufgaben

• Provide technical support for digital locking systems.
• Conduct system analysis and integrate locking technology.
• Advise users on technical possibilities related to locking systems.

Kenntnisse

Technical support

Analytical skills

Customer service

Communication skills

Ausbildung

Completed training as an IT specialist or comparable technical qualification

Tools

Common IT systems and documentation tools

Management software for digital locking systems

Jobbeschreibung

Employer Industry: Security Technology

Why consider this job opportunity:

• Competitive salary and benefits package
• Opportunity for career advancement and growth within the organization
• Flexible work schedule including remote work options
• Structured onboarding process with access to training and development resources
• Supportive and collaborative work environment with a diverse team
• Health and wellness benefits including fitness subsidies and employee assistance programs

What to Expect (Job Responsibilities):

• Provide technical support to customers regarding digital locking systems, including troubleshooting hardware and software issues
• Conduct system analysis and assist in the integration of locking technology with existing IT and building management infrastructures
• Operate and support management software for digital locking systems, including updates and maintenance
• Advise and train users and administrators on technical possibilities related to digital locking technology
• Document technical issues and maintain support tickets, providing feedback to development teams on recurring problems

What is Required (Qualifications):

• Completed training as an IT specialist or a comparable technical qualification
• Initial professional experience in technical support or customer service
• Proficient in common IT systems and documentation tools; MCSA certification is a plus
• Excellent German and English language skills for international communication
• Strong analytical skills and structured working style

How to Stand Out (Preferred Qualifications):

• Experience in innovative security technology applications
• Proven ability to maintain composure in stressful situations
• Strong communication skills with a passion for customer interaction
• Team spirit and collaborative mindset

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position; our role is to connect outstanding candidates with a top-tier employer.