Eye Care Specialist

Jobtailor; Deutschland; Vor Ort; EUR 28.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an online customer advisor to engage customers in eyewear fashion and eye care, providing consultative selling and high-quality service.

You will guide clients through eyewear recommendations and vision test guidance via digital channels, ensuring a positive omni-channel experience and timely issue resolution. Strong communication and organization are essential, with ABO/NCLE certifications preferred.

Qualifikationen

• Associate's degree required.
• Optical retail experience is a plus.
• ABO/NCLE certification preferred.
• Ecommerce-savvy with online shopping and navigating digital environments.
• Positive, friendly and outgoing with diverse customers.
• Organized and detail-oriented.

Aufgaben

• Cultivate relationships with customers in a 1:1 online environment.
• Assist customers with eyewear fashion and eye care needs online.
• Drive sales through consultative selling and building trust.
• Recommend eyewear options to customers online via video conference or chat.
• Troubleshoot customer service issues with internal teams as needed.
• Follow up to ensure final resolution and satisfaction.

Kenntnisse

Eyewear Recommendation

Vision Test Guidance

Customer Service Troubleshooting

Sales Strategy Development

Omni-Channel Experience

Ausbildung

Associate's Degree

ABO Certification

NCLE Certification

Jobbeschreibung

Overview

Responsibilities and expectations for this role include direct online customer engagement and guidance across eyewear fashion and eye care, with a focus on consultative selling and high-quality customer experience.

Responsibilities

• Cultivating relationships with customers and advising them in a 1:1 environment online
• Assist customers with any vision need from eyewear (fashion) to eye care (clinical) online
• Drive sales through building trust and consultative selling, guiding intentional traffic
• Recommend viable eyewear options to customers online via video conference/chat
• Troubleshoot customer service issues with internal support teams as needed
• Follow-up with customers for final resolution and increased customer satisfaction
• Speak about Stanton Optical and eyewear fashion trends with authority
• Guide customers through an online vision test for prescription renewal
• Provide feedback and recommendations to improve the omni experience for both customer and associate

Requirements

• Associate\'s Degree required
• Previous optical retail experience is a plus
• Having a valid ABO/NCLE Certification is preferred
• Ecommerce-savvy, enjoys shopping online and navigating digital and social environments
• Positive, friendly and outgoing, ability to effectively communicate with a diverse range of people
• Organized and detail-oriented
• Problem-solver mindset, resourceful and focused on customer resolution
• Confident and comfortable navigating difficult conversations and able to properly escalate and/or follow-up
• Flexible with changing business needs and able to successfully multi-task

ATS Optimization Keywords

Hard Skills

• Eyewear Recommendation
• Vision Test Guidance
• Customer Service Troubleshooting
• Sales Strategy Development
• Omni-Channel Experience

Soft Skills

• Effective Communication
• Problem-Solving
• Organizational Skills
• Flexibility
• Outgoing Personality

Certifications & Qualifications

• ABO Certification
• NCLE Certification