Expert Business Analyst - Checkout (all genders) Hamburg, Germany

About You; Hamburg; On-site; EUR 90,000 - 120,000; Full time

Job summary

About You seeks an Expert Business Analyst to be the commerce and business voice of SCAYLE Checkout. You will own the business side of topics such as promotions, login and customer accounts, guest checkout, refunds, and work closely with Product Managers across six checkout teams to deliver market-driven solutions for numerous retailers.

You will track e-commerce trends, advise on business direction, and turn tenant requests into clear problems with market validation.

Qualifications

• Seasoned e-commerce professional with strong market knowledge.
• Able to translate requests into clear business problems.
• Comfortable presenting to senior retailer stakeholders.
• Collaborates with Product Managers to shape roadmaps.

Responsibilities

• Act as business lead for checkout topics including promotions, vouchers and refunds.
• Track e-commerce and checkout trends and benchmark competitor platforms.
• Collect, cluster and assess feature requests from tenants.
• Provide business context and review acceptance criteria with PMs.
• Influence roadmap prioritization with business value and revenue impact.
• Join discovery calls and requirement workshops with stakeholders.
• Flag market and regulatory changes affecting checkout, such as refunds rights.

Skills

Business analysis

E-commerce expert

Stakeholder management

Product collaboration

Job description

As Expert Business Analyst, you'll be the commerce and business voice of SCAYLE Checkout, an area of six product teams building the checkout for German and European retailers. You'll own the business side of topics such as promotions and vouchers, login and customer accounts, and refunds, and work side by side with our Product Managers. You'll turn incoming feature requests from our tenants into clear, market validated problems, and give the teams the business context they need to build the right thing for many retailers at once. We're looking for a seasoned e-commerce professional who knows the market and its trends, acts as a true advisor on business direction, and is confident with senior retailer stakeholders.

• Act as business lead for checkout commerce topics such as promotions and vouchers, login and customer accounts, guest checkout, and refunds and cancellations, and take on new topics as they come up
• Track e-commerce and checkout trends, competitor platforms and retailer best practices, and turn them into a clear market position on what SCAYLE Checkout should support
• Collect, cluster and assess incoming feature requests from tenants: find the underlying business need, judge how broadly it applies across tenants, and recommend whether it becomes a generic feature, a configuration or a tenant specific solution
• Give Product Managers the business context for their topics (use cases, retailer expectations, commercial impact and edge cases) and review problem statements and acceptance criteria from a business perspective
• Bring business value, revenue impact and tenant reach into roadmap and prioritization discussions
• Be the go to expert on checkout topics for Account Management, Sales, Solution Engineering and tenants, and join discovery calls and requirement workshops
• Flag market and regulatory changes that affect checkout, such as consumer rights on refunds and withdrawals, payment and consumer credit rules, and accessibility
• Build business documentation, use case catalogs and positioning material for internal teams and tenants