Experience Design Lead (m/w/d) – Digital Products

Dogline; Friedrichshafen; Hybrid; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

PEC project engineers & consultants GmbH is seeking an Experience Design Lead (m/w/d) for Digital Products. You will lead end-to-end experience design across customer solutions, guiding cross-functional teams and design partners to deliver best-in-class experiences.

The role requires extensive Experience Design expertise, strong communication skills, and experience with design systems and agile environments (Kanban/Scrum).

Qualifikationen

• Degree in one of the studies: Digital/ Strategic Design, Psychology and/or equivalent working experience.
• Extensive, high-level expertise in Experience Design with implementation across devices.
• Skilled in managing projects, budgets and delivery.
• Experience working with Design Systems.
• Experience working in Agile Environments including Kanban and Scrum.
• AI Literacy.
• Experience in Systems thinking – mapping and orchestrating End-to-end experience journeys.
• Excellent Communication and stakeholder management skills.
• Understanding of Enterprise technologies and organizations.
• Track record in Design Thinking/Human Centred Design.
• Advantage: Fluent German.

Aufgaben

• Lead and facilitate end-to-end experience design, collaborating with internal, cross-disciplinary teams and design partners to deliver best-in-class experience of customer solutions.
• Plan, coordinate, and oversee design efforts, ensuring delivery and continuous evolution of the experience vision across products and customer journeys.
• Manage user research, usability testing, customer validation, and experience management activities.
• Guide design teams and partners to deliver simple, connected, intelligent, and personalized experiences.
• Contribute across all phases of the design lifecycle
• Ensure adherence to design system accessibility standards, governance frameworks, and enterprise experience principles.
• Advocate for Human-Centered Design, experimentation, validation, and iterative delivery.
• Advance Experience Design and Management practices, standards, methodologies, and services across the organization.
• Demonstrate commitment to solving meaningful customer problems and supporting strategic objectives.
• Leverage customer, operational, behavioural, and experience data to generate actionable insights and enable data-informed decisions.
• Define and monitor experience KPIs, success metrics, and outcome-based measures to assess and improve customer experience performance.
• Promote a safety and compliance culture
• Execute special assignments and strategic initiatives as required.

Kenntnisse

Experience Design

Human-Centred Design

Agile Environments

Systems thinking

Communication

Ausbildung

Degree in Digital/ Strategic Design

Psychology

Tools

Design Systems

AI Literacy

Jobbeschreibung

Experience Design Lead (m/w/d) – Digital Products

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• Lead and facilitate end-to-end experience design, collaborating with internal, cross-disciplinary teams and design partners to deliver best-in-class experience of customer solutions.
• Plan, coordinate, and oversee design efforts, ensuring delivery and continuous evolution of the experience vision across products and customer journeys.
• Manage user research, usability testing, customer validation, and experience management activities.
• Guide design teams and partners to deliver simple, connected, intelligent, and personalized experiences.
• Contribute across all phases of the design lifecycle
• Ensure adherence to design system accessibility standards, governance frameworks, and enterprise experience principles.
• Advocate for Human-Centered Design, experimentation, validation, and iterative delivery.
• Advance Experience Design and Management practices, standards, methodologies, and services across the organization.
• Demonstrate commitment to solving meaningful customer problems and supporting strategic objectives.
• Leverage customer, operational, behavioural, and experience data to generate actionable insights and enable data-informed decisions.
• Define and monitor experience KPIs, success metrics, and outcome-based measures to assess and improve customer experience performance.
• Promote a safety and compliance culture
• Execute special assignments and strategic initiatives as required.
• Degree in one of the studies: Digital/ Strategic Design, Psychology and/or equivalent working experience
• Extensive, high-level expertise in Experience Design with implementation across devices
• Skilled in managing projects, budgets and delivery
• Experience working with Design Systems
• Experience working in Agile Environments including Kanban and Scrum.
• AI Literacy
• Experience in Systems thinking – mapping and orchestrating End-to-end experience journeys
• Excellent Communication and stakeholder management skills
• Understanding of Enterprise technologies and organizations
• Track record in Design Thinking/Human Centred Design
• Advantage: Fluent German

PEC project engineers & consultants GmbH
Jenja Przybylski | Tel [phone] | [e-mail] | www.p ec-group.com