Escalation Manager

3M HEALTHCARE; Deutschland; Vor Ort; EUR 105.217 - 140.289; Vollzeit

Zusammenfassung

AppZen is seeking a US‑Based Escalation Manager to lead high‑impact, customer‑facing escalations. You will partner with CSMs, ISMs, and cross‑functional teams across Support, Engineering, and Product to deliver timely, durable outcomes and protect customer confidence.

This remote/hybrid role aligns to US business hours with flexibility to support critical incidents as needed, and requires calm, decisive leadership in complex scenarios.

Jobbeschreibung

US-Based Escalation Manager

The US-Based Escalation Manager is a senior, customer‑facing leader responsible for driving resolution of AppZen’s most complex and high‑impact customer escalations. You will partner with CSMs and ISMs to unblock go‑lives, stabilize at‑risk accounts, and protect customer confidence—coordinating across Support, Engineering, Product, and the AppZen Executive Team to deliver timely, durable outcomes.

To learn more, visit us at www.appzen.com. This role is Remote/Hybrid (U.S.-based), aligned to U.S. business hours, with flexibility to support critical incidents when needed.