Manager I, Customer Success

Segment (Twilio); Deutschland; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Samsara is looking for a Manager, Customer Success - Scale to lead the Mid-Market segment in Mexico. This role involves overseeing a team of Customer Success Managers responsible for driving engagement, adoption, and growth across a diverse book of mid-market accounts.

The ideal candidate will need strong leadership skills, fluency in Spanish and English, and a strategic mindset to enhance the customer experience automating processes for efficiency. Join us in transforming operations in this critical sector.

Qualifikationen

• Experience leading Customer Success teams or similar roles.
• Ability to manage a diverse book of mid-market accounts.
• Strong partnership skills across different departments.

Aufgaben

• Lead the Scale segment's high-touch and digital success motions.
• Own and evolve the Digital Scale journey for customer experience.
• Drive adoption, retention, and growth for mid-market accounts.

Kenntnisse

Fluency in Spanish

Fluency in English

Multilingual capabilities (French)

Jobbeschreibung

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing – and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Manager, Customer Success - Scale Mexico

About the Role

The Manager, Customer Success - Scale leads the entire Scale (Mid-Market) segment for Mexico, owning both the high-touch and digital success motions across our Scale Segment. This role is responsible for a team of Customer Success Managers who manage a large, geographically diverse book of mid-market accounts, combining personal engagement with scaled, tech-touch programs to drive adoption, retention, and growth at volume.

In addition to leading a team, this leader will directly own and evolve the Digital Scale journey – designing and operating the automated, data-driven customer experience that serves the long tail of the Mexico Mid-Market portfolio. You will partner closely with Sales, Services, Support, Product, and Marketing to build a repeatable, high-quality success motion that works at scale.

Spanish and English fluency is required. Multilingual capabilities (particularly French) are a strong advantage given the breadth of the North American territory.