CX Systems Operations Manager - Melio

Xero; Deutschland; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Melio is seeking a Systems Manager to empower our CX Operations and Support with scalable Zendesk solutions. You will own the technology powering the customer journey, coordinating cross-functional teams from discovery to rollout, and acting as the internal Zendesk Subject Matter Expert.

You thrive in fast-paced environments and will build the operational backbone that elevates customer and team satisfaction by delivering reliable, changeready systems and processes across the organization.

Qualifikationen

• Extensive experience as a Zendesk administrator or similar role.
• Ability to translate business needs into scalable CX tech solutions.
• Strong cross-functional collaboration and change-management skills.

Aufgaben

• As Zendesk SME, own configuration, integrations, and workflows.
• Partner with CX, IT, and product teams to implement improvements.
• Lead deployment from discovery to rollout and monitor impact.

Kenntnisse

Zendesk administration

Cross-functional collaboration

Change management

Tools

Zendesk

Jobbeschreibung

OUR PURPOSE

At Melio, we’re here to supercharge small businesses. By making business payments more efficient every day, connecting them with powerful technology, and empowering a community behind them, their potential is limitless. We don't just solve issues; we consider ourselves Brand Builders who help small businesses thrive by maximizing the value they get from Melio.

HOW YOU’LL MAKE AN IMPACT

As our Systems Manager, you will be the driving force behind the technology that powers our customer experience. You will transform how our CX Operations and Support teams scale by leading mission-critical initiatives from initial discovery to final rollout. You will make a direct impact by serving as our internal Zendesk Subject Matter Expert, architecting seamless system solutions, and guiding cross-functional teams through successful change. If you thrive in a fast-paced environment and want to build the operational backbone that directly elevates customer and team satisfaction, this is the role for you.

WHAT YOU’LL DO

• Technical - Serve as the primary system administrator for Zendesk, partnering with stakeholders across the organization to gather, prioritize, and execute business requi...