Enterprise Solutions Engineer, EMEA

NinjaOne, LLC; Berlin; Hybrid; EUR 75,000 - 110,000; Full time

Benefits offered by this job

Lunch provided 3x/week

Corporate benefits platform

Training platform access

Competitive compensation

Job summary

NinjaOne in Berlin is seeking an experienced Enterprise Solutions Engineer to manage the technical relationship with enterprise prospects, users, and partners across a defined region. You will work with the sales team to align on strategies and autonomously provide technical guidance on NinjaOne’s platform and services on the presales side.

Based remotely with travel to customers and NinjaOne offices as needed, you will collaborate with Enablement, Sales Leadership, Solutions Engineers, Product

Qualifications

• 5+ years' experience as Sales/Solutions Engineer in a large Enterprise role.
• Strong technical background with Windows, Linux and Mac systems.
• Knowledge of networking and security concepts.
• Fluent in English, and German or French.
• Bachelor's degree in Computer Science, Engineering, or related field recommended.

Responsibilities

• Provide technical expertise and onboarding/implementation support to enterprise clients.
• Conduct product demonstrations and proof-of-concept implementations.
• Assist in resolving technical issues and answer complex product questions.
• Collaborate with Enterprise AEs and Solutions team for technical assistance.
• Develop and execute sales strategies with enterprise partners and enablement teams.
• Deliver technical training sessions and create knowledge base articles.

Skills

Windows

Linux

MacOS

Networking concepts

Security concepts

English (Fluent)

German or French

Education

Bachelor's degree in CS or related field

Tools

IT infrastructure

ITAM

ITSM

MDM

NinjaOne platform

Job description

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

NinjaOne is seeking a talented and motivated Enterprise Solutions Engineer to join our growing Enterprise organisation. As a NinjaOne Enterprise Solutions Engineer, you will be responsible for the strategic technical relationship and functional aspects of the NinjaOne platform to prospects, users, and partners across a determined region. You will also work closely with the sales team to align on specific strategies before autonomously providing technical advice on the products and services on the presales side. Your role on the NinjaOne team will be influential in ensuring prospects and customers understand the NinjaOne platform and are equipped to best utilise our products. This roleisremotely based with an expectation totravel tocustomersand NinjaOne offices as needed,see you contribute and advocate across the company. Your key stakeholders, that success is based on, include Enablement, Sales Leadership, Solutions Engineers, Product Management, and Development. Reports toArea VP,Enterprise Solutions Engineering, EMEA.

Location- remote, anywhere in UK or Germany

What You’ll be Doing

Provide technical expertise and onboarding/implementation support to enterprise clients, explaining the functional and technical aspects of NinjaOne's products and services to partner teams as they relate to key customer infrastructure

Conduct product demonstrations and proof-of-concept implementations for prospects and stakeholders

Assist in resolving technical issues and answering complex product-related questions

Liaise between Enterprise AEs and Solutions team for additional technical assistance

Collaborate with enterprise partners and enablement teams to develop and execute sales strategies

Fully engage in pre-planning steps (POC) and proactively interacting with customers to complete and prepare

Partner with Enablement teams to create and deliver technical training sessions to enhance partner knowledge and capabilities

Support the development of sales collateral and technical documentation for partner use

Build and maintain strong relationships with Enterprise partners, serving as a trusted technical advisor

Work closely with the Enterprise Account Managers to maintain customer "Pulse" and pursue new sales opportunities

Act as advocate and liaison for Support needs taking initiative to educate processes and keep customer informed

Participate in partner events, trade shows, and conferences to promote NinjaOne's solutions

Stay current with industry trends, competitive landscapes, and emerging technologies

Provide feedback to product management teams on partner and customer needs

Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures)

Other duties as needed

About You

5+ years' experience as a Sales/Solutions Engineer in a large Enterprise focused role

Strong technical background with proficiency in Windows, Linux, and Mac systems,includingIT infrastructure (DNS, DHCP, Firewall, Routing, etc.)

Knowledge of networking and security concepts

Fluent inEnglish, and German or French

You exercise sound judgment and prioritise based on customer impact

As a lifelong learner you are adaptable to new technologies and embrace change

Polished verbal and written communication skills that deliver messages with a customer first mindset by explaining complex technical concepts to both technical and non-technical audiences

You skilfully build and maintain relationships, both in-person and virtually

You have experience withenterprise endpoint management solutions, IT asset management (ITAM), IT service management (ITSM), Mobile Device Management (MDM), and similar technologies

You can work independently and with a team in a global environment

Ability to efficiently multi-task with several tools, work independently and prioritise tasks, honour rules of engagement, and follow policies, processes, and procedures

You are highly organised

You see ambiguity as an opportunity to step up and clarify understanding, needs, and expectations

Driven and self-motivated; you set the pace for yourself and other around you

Customers, clients, and teammates see you as a problem solver that brings all the details to the solution

Bachelor's degree in Computer Science, Engineering, or related field recommended, but not required

Willingness to travel as needed to support client meetings, partner engagements, and events

What You’ll Love

Grow personally and professionally with one of the fastest growing companies

Enjoy your lunch covered by NinjaOne 3 times/week at the office

Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)

Develop your skills through our renowned training platform

Receive competitive compensation

Collaborate with a curious, kind, international and intercultural workforce

Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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