Enterprise Architect

Genesys; Deutschland; Hybrid; EUR 120.000 - 190.000; Vollzeit

Benefits dieser Stelle

AI at enterprise scale

Flexible-first culture

Growth opportunities

Volunteer time & well-being resources

Zusammenfassung

Genesys, a global leader in AI-powered customer experience orchestration, is seeking an Enterprise Architect to translate strategy into scalable architectures and roadmaps across business capabilities, applications, and technology portfolios.

The role emphasizes governance, security, and cost efficiency, providing guidance rather than delivery ownership, while collaborating with business and tech leaders to align with enterprise objectives in a fast-moving, hybrid work environment.

Qualifikationen

• 12+ years of experience in enterprise, solution, or domain architecture roles.
• Hands-on experience with business processes, applications, data and infrastructure.
• Experience supporting application portfolio management, lifecycle governance, or technology roadmaps.
• Exposure to cloud platforms (AWS, Azure, GCP) and modern integration patterns.

Aufgaben

• Business & Strategy Alignment
• Application & Technology Portfolio Management
• Architecture & Design
• Governance & Standards
• Collaboration & Influence

Kenntnisse

Business acumen

Architectural risk

Communication

Lifecycle management

Trade-offs

Ausbildung

TOGAF certification

AWS/Azure/GCP Architect certifications

ITIL certification

SAFe Architect/ COBIT

Jobbeschreibung

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries– moving AI from possibility to production in real-world enterprise environments every day.

Summary

The Enterprise Architect (EA) partners with business and technology leaders to translate business strategy into actionable architectures, standards, and roadmaps. This role focuses on business capability alignment, application and technology portfolio management, reference architecture development, and lifecycle governance, ensuring solutions are scalable, secure, cost-effective, and aligned to enterprise objectives. The EA operates across domains, providing guidance rather than owning delivery, and supports architecture and security governance processes.

Key Responsibilities

• Business & Strategy Alignment
• Application & Technology Portfolio Management
• Architecture & Design
• Governance & Standards
• Collaboration & Influence

Required Qualifications

Experience

• 12years of experience in enterprise, solution, or domain architecture roles.
• Hands-on experience working with business processes, applications, data, and infrastructure.
• Experience supporting application portfolio management, lifecycle governance, or technology roadmaps.
• Exposure to cloud platforms (AWS, Azure, GCP) and modern integration patterns.
• Experience working in environments with formal architecture or security governance.

Skills & Competencies

• Strong business acumen with the ability to connect technology decisions to business outcomes.
• Experience creating and maintaining:
• Understanding of software lifecycle management, including modernization, migration, and retirement.
• Ability to assess architectural risk and trade‑offs pragmatically.
• Strong written and verbal communication skills.

Certifications (Preferred)

• TOGAF (Foundation or Certified)
• AWS / Azure / GCP Architect certification (Associate or Professional)
• ITIL (Foundation or higher)
• SAFe Architect, COBIT, or equivalent governance frameworks (nice to have)

#LI-GR1
#LI-Hybrid
#LI-Remote

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future‑ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow‑ups or resume submissions—may not receive a response.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.