Enterprise Account Manager

RxREVU, Inc.; Berlin; Vor Ort; EUR 80.000 - 120.000; Vollzeit

Benefits dieser Stelle

Relocation support

Zusammenfassung

RxREVU, Inc. is seeking an experienced Enterprise Account Manager to own a portfolio of enterprise accounts in Berlin, managing retention, adoption, and expansion.

You will build account plans, run executive business reviews, and collaborate with Solutions Engineering, Product, and Sales to align customer needs with the product roadmap. The role requires 5+ years in a customer-facing enterprise position and fluency in German (C1+) and English, with relocation support available.

Qualifikationen

• 5+ years in a customer-facing enterprise role (Account Management, Customer Success, or post-sales).
• Experience driving adoption and renewal/expansion conversations in complex orgs.
• Hands-on with AI agents and automating workflows; discuss model selection, data privacy, and integration architectures with technical stakeholders.

Aufgaben

• Own a portfolio of enterprise accounts and be accountable for retention, adoption, and expansion outcomes.
• Build structured account plans covering stakeholder maps, health assessments, growth opportunities, and risk mitigation.
• Lead strategic customer conversations—QBRs and executive reviews—driven by data and outcomes.
• Identify and drive expansion opportunities across users, use cases, and deployment scope.
• Navigate enterprise stakeholder landscapes, build champions, and manage blockers up to C-level.
• Build AI agents and automated workflows to manage your book of business and reduce manual work.
• Collaborate with Solutions Engineering, Product, and Sales to translate feedback into product direction.
• Be the internal voice of the customer aligned with the product roadmap.

Kenntnisse

Account Management

Customer Success

Consultative Selling

Technical Stakeholder Management

CRM

Data-driven decisions

German fluency

English fluency

Tools

Salesforce CRM

Analytics tools

Jobbeschreibung

About the Role

This role sits at the heart of an enterprise AI adoption platform, owning a portfolio of enterprise accounts and driving the full post-sales lifecycle - retention, adoption, and expansion. You'll partner closely with Solutions Engineering and Product to translate customer needs into action, while directly shaping how thousands of organizations succeed with AI at scale.

What You'll Do

• Own a portfolio of enterprise accounts and be fully accountable for retention, adoption, and expansion outcomes.
• Build structured account plans covering stakeholder maps, health assessments, growth opportunities, and risk mitigation.
• Run strategic customer conversations - including QBRs and executive business reviews - grounded in data and measurable outcomes.
• Identify and drive expansion opportunities across users, use cases, and deployment scope.
• Navigate complex enterprise stakeholder landscapes, finding champions, managing blockers, and building multi-threaded relationships from end users to C-level.
• Build AI agents and automated workflows to manage your own book of business and systematically eliminate manual effort.
• Work cross-functionally with Solutions Engineering, Product, and Sales to translate customer feedback into product direction.
• Serve as the internal voice of the customer while aligning with the broader product roadmap.

What We're Looking For

• 5+ years in a customer-facing enterprise role - Account Management, Customer Success, or consultative post-sales.
• Proven success driving adoption in complex organizations and owning renewal and expansion conversations.
• Hands-on experience building AI agents and automating workflows; able to discuss model selection, data privacy, and integration architectures with technical stakeholders.
• Technical credibility to engage meaningfully with engineering and IT teams, not just business users.
• Strong commercial acumen with a data-driven approach using CRM signals, usage data, and health scores.
• Ability to build trusted advisor relationships and push back constructively when needed.
• Fluency in German (C1+) and English - both are required.
• Nice to have: Background at an AI-native company, technical consulting firm, or early-stage startup; founder or early-employee experience is a plus.

Compensation & Benefits

Salary range: €80,000 - €120,000 per year. Relocation support is available. Visa sponsorship is not available.

Location

On-site in Berlin, Germany (full-time, no remote option). Relocation support is provided.