EMEA Technology Change & Adoption Lead (m/f/d)

Fresenius; Bad Homburg vor der Höhe; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Fresenius SE & Co. KGaA in Germany is seeking an EMEA Technology Change & Adoption Lead to drive adoption of end-user technologies and manage change communications. You will craft clear guidance, create user materials, and deliver virtual workshops to empower teams across the EMEA region.

The role requires experience in IT change management, strong Microsoft 365 knowledge, and the ability to translate complex technical changes into actionable guidance for end users across multiple time zones.

Qualifikationen

• Several years of experience in IT change management and technology adoption projects.
• Strong working knowledge of Microsoft 365 applications, including Outlook, Teams, and SharePoint, with the ability to educate, support, and upskill end users.
• Ability to create clear, user-friendly documentation and training content.
• Ability to work independently and manage multiple tasks.

Aufgaben

• Draft and edit technology communications for end users in clear, professional English and German.
• Create and maintain user guides, FAQs, and quick reference materials for tools such as Microsoft 365.
• Share support Major Incident communications at the global, regional and local levels in the EMEA time zones.
• Design and deliver virtual workshops focused on end-user tools (e.g., Office 365 apps, Copilot).
• Prepare training materials and coordinate logistics for sessions.
• Develop and execute change strategies to drive adoption of new and existing technologies.
• Bridge the gap between technical teams and end users by translating complex technology changes into clear guidance.
• Monitor feedback and adoption metrics, providing reports and insights.
• Work across time zones with UK and US colleagues using collaboration tools.

Kenntnisse

IT change management

Technology adoption

Microsoft 365 proficiency

End-user training

Cross-functional communication

Tools

Microsoft 365 Apps

Teams

SharePoint

Jobbeschreibung

The Digital Workplaceproduct group is responsible for driving operational efficiency, enhancing security, optimizing costs, and fostering a culture of collaboration and continuous improvement.

By leveraging cutting-edge technologies, data-driven decision-making, and a flexible, global governance framework, we aim to create an infrastructure that supports Fresenius' global growth and digital transformation.Our commitment is to ensure that every aspect of our digital workplace contributes to a seamless and innovative environment, enabling our teams to excel and deliver exceptional value to our stakeholders.

We are seeking a proactive and detail-oriented EMEA Technology Change & Adoption Lead (m/f/d) to strengthen our global team. You will be responsible for leading and supporting our technology adoption initiatives and ensuring smooth communication, training, and change strategies for end-user technologies.

Your responsibilities:

• Draft and edit technology communications for end users in clear, professional English and German
• Create and maintain user guides, FAQs, and quick reference materials for tools such as Microsoft 365
• Share support Major Incident communications at the global, regional and local levels in the EMEA time zones
• Design and deliver virtual workshops focused on end-user tools (e.g., Office 365 apps. Copilot)
• Prepare training materials and coordinate logistics for sessions
• Develop and execute change strategies to drive adoption of new and existing technologies
• Ability to bridge the gap between technical teams and end users by translating complex technology changes into clear, actionable guidance that supports successful adoption
• Monitor feedback and adoption metrics, providing reports and insights
• Work across time zones with UK and US colleagues using collaboration tools (Teams, SharePoint, etc.)
• Ensure timely updates and alignment on priorities

Your qualifications:

• Several years of experience in IT change management and technology adoption projects
• Strong working knowledge of Microsoft 365 applications, including Outlook, Teams, and SharePoint, with the ability to educate, support, and upskill end users
• Ability to create clear, user-friendly documentation and training content
• Ability to work independently and manage multiple tasks
• Strong organizational and time management skills
• Experience supporting global teams across multiple time zones
• Knowledge of change management frameworks (e.g., ADKAR, Prosci)
• Fluent written and verbal communication skills in English and German