People Operations Associate DACH - m/f/d

Dun & Bradstreet Europe; Frankfurt; On-site; EUR 48,000 - 60,000; Full time

Job summary

Dun & Bradstreet Europe is seeking a collaborative HR Operations professional to support Germany, Austria, and Switzerland within the People Team. You will manage employee lifecycle processes, policy guidance, and HRIS data across the region.

The role requires strong communication, data literacy, and the ability to partner with business leaders. Fluency in German and English, plus Workday experience, will help you drive accurate HR administration in a fast-paced environment.

Qualifications

• Minimum 3 years' experience in HR Operations, HR Administration or a comparable role.
• Experience managing employee lifecycle processes including onboarding, contracts, promotions, transfers, absence management and offboarding.
• Practical experience applying employment legislation and company policies when administering HR processes.
• Strong German and English language skills (written & spoken).

Responsibilities

• Act as the 1st point of contact for People Team inquiries via case management or phone, delivering superior service.
• Escalate complex queries and collaborate with the Business Partner to resolve.
• Lead onboarding support and references; assist with probationary sign-off and work eligibility.
• Maintain and update HR policies and intranet information for compliance.
• Generate reports from HR systems for offers, changes and new starters.
• Support HR audits and ensure HRIS data accuracy and integrity.
• Assist with employee relations, investigations and data requests.
• Support local/global projects including GDPR and ISO initiatives.

Skills

German language

English language

Communication skills

Organizational skills

Interpersonal skills

Tools

Workday

MS Office

Pivot tables

Job description

The role requires a highly collaborative, customer centric approach with various stakeholder groups including the wider People Team, leaders and employees. The scope includes Germany, Austria and Switzerland with some opportunity to support across the Europe region. Our team works in a dynamic, fast paced environment which underpins our relationship-based culture. As such, you’ll need a flexible and adaptable communication style, ability to engage with all levels across the organisation and strong self-awareness to build strong relationships across the business. You will be accountable for customer support & administration across the employee lifecycle. This role is exposed to multiple functional disciplines including compensation, benefits, HR policies, HRIS, reporting, employee relations and analytics.

Key Responsibilities:

• Act as the 1st point of contact for all People Team enquiries that come through our case management system or over the phone, providing superior customer service to the People Team Business Partners, new hires and line managers in line with global Service Level Agreements;
• Escalation of complex queries & collaboration with relevant Business Partner to bring to closure
• Primary point of contact for all People Team event driven processes e.g.; merit and bonus cycles, performance management and talent assessment.
• Provide 1st level employee relations and policy advice e.g. absence management.
• Review and update policies and information on the company intranet when required to ensure compliance with local legislation and regulations.
• Partners with People Team Business Partners on employee investigations including scheduling meetings, note taking and preparing reports.
• Reporting from HR Systems to generate offer letters for internal job changes, promotions and new starters.
• Play an active role in ensuring HR systems and processes are audited and kept up to date with accurate information.
• Provide onboarding support for new starters including obtaining references, proof of eligibility to work, new starter documents.
• Work with line managers to facilitate the probationary sign off process prior to end of probationary period.
• Build relationships with stakeholders across other People Team centres of excellence to problem solve and streamline processes.
• Support local and global projects and initiatives when required including ISO, GDPR and organization changes.
• Provide benefits admin support liaising directly with suppliers where required.
• Other ad-hoc tasks when required e.g. employment references, provision of data for client RFPs.
• Preparation of documentation for German Works Council.
• Minimum 3 years' experience in HR Operations, HR Administration, HR Shared Services or a comparable Human Resources role.
• Demonstrated experience managing employee lifecycle processes, including onboarding, contract amendments, promotions, transfers, absence management and offboarding.
• Practical experience applying employment legislation, company policies and compliance requirements when administering HR processes.
• Fluent (written & oral) German and English language skills.
• Working knowledge of German employment legislation is required; knowledge of Austrian and Swiss employment legislation would be advantageous.
• Solid experience multi-tasking in a fast paced, dynamic work environment.
• Employee relations experience/knowledge would be ideal.
• Good knowledge of Microsoft Office; Outlook, PowerPoint, Word and Excel with ability to create pivot tables and dig into data and present data visually.
• Hands-on experience maintaining employee data and transactions within a Human Resource Information System (HRIS); Workday experience preferred.
• Ability to build relationships with a geographically dispersed team.
• Passionate about people and curious about the role it plays in business growth.
• Self-motivated, proactive and a "can do" attitude.
• Able to think innovatively and creatively to find solutions.
• Strong attention to detail and very good communication skills.
• Ability to pick things up quickly, with appetite to learn and progress.
• Strong planning and organizational skills with ability to prioritize effectively.
• Able to work in an ambiguous, matrix structured environment.
• Able to use initiative to make decisions confidently and takes ownership and accountability.
• Shows flexibility to cover the office when required to ensure Monday - Friday cover.