Distribution Analyst, Customer Service Operations

Jobtailor; Deutschland; Vor Ort; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a data analyst to design and maintain KPI reporting for Customer Service Operations in Germany. The role focuses on building Power BI dashboards, analyzing large data sets, and improving reporting processes.

Collaboration with cross-functional teams will shape reporting requirements and ensure accurate data insights. The ideal candidate has 1–3 years of experience in data analytics, strong Power BI and Excel skills, and a track record of turning business needs into

Qualifikationen

• Bachelor’s degree in a related field preferred.
• Strong ability to analyze data and present insights clearly.
• Experience turning business needs into reporting and dashboards.
• Experience with KPI-driven reporting is a plus.

Aufgaben

• Design, build, and maintain KPI reporting for Customer Service Operations.
• Develop and enhance Power BI dashboards for visibility into performance.
• Analyze large data sets to identify trends, gaps, and improvements.
• Automate repetitive reporting tasks to boost efficiency and accuracy.
• Validate data integrity across multiple sources and escalate discrepancies.
• Collaborate with cross-functional teams to gather requirements for reporting.
• Document reporting processes, logic, and data definitions.

Kenntnisse

Data analysis

Attention to detail

Communication

Ausbildung

Bachelor’s degree preferred

Tools

Power BI

Microsoft Excel

SAP Hana PS4

Power Automate

Jobbeschreibung

Responsibilities

• Design, build, and maintain weekly and monthly KPI reporting for Customer Service Operations.
• Develop and enhance Power BI dashboards to provide clear visibility into operational performance.
• Analyze large data sets to identify trends, gaps, and improvement opportunities.
• Automate repetitive reporting and data processing tasks to improve efficiency and accuracy.
• Validate data integrity across multiple data sources and escalate discrepancies as identified.
• Partner with cross-functional teams to gather requirements and support evolving reporting needs.
• Support documentation of reporting processes, logic, and data definitions.

Requirements

• Bachelor’s degree preferred (Data Analytics, Business, Information Systems, Finance, or related field).
• 1-3 years of experience in a data analyst, reporting analyst, or similar analytical role.
• Strong proficiency in Power BI and Microsoft Excel (required).
• Experience working with large datasets and KPI-driven reporting.
• Experience with SAP, Hana PS4, and Power Automate is a plus.
• Ability to translate business needs into reporting and visualizations.