Disponent:in (m/w/d)

JD.COM; Ludwigsfelde; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

JINGDONG Logistics, part of JD.com, is seeking a highly organized Dispatcher to manage routing and scheduling of field teams and resources, ensuring timely service delivery and operational efficiency.

You will coordinate with technicians, drivers, and clients, optimize routes, handle emergencies, and generate dispatch reports. Fluency in German (B2+) and English, plus experience with dispatch software, are essential.

Qualifikationen

• German (B2+) and English required for effective team and client communication.
• Experience as dispatcher or in logistics coordination.
• Proficiency with dispatching software and GPS systems.
• Strong written and verbal communication in a fast-paced environment.

Aufgaben

• Optimize routes and schedules to maximize efficiency and meet SLAs.
• Prioritize and dispatch field technicians and drivers based on urgency and location.
• Address issues during dispatches and escalate when needed.
• Communicate with field staff, clients, and internal teams via service requests, calls, and emails.
• Prepare reports on dispatch activities and KPIs.

Kenntnisse

German (B2+)

English

Communication skills

Independent worker

Ausbildung

High school diploma or equivalent

Tools

Dispatching software

GPS systems

MS Office

Jobbeschreibung

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

We are seeking a highly organized and detail-oriented Dispatcher to manage and coordinate the efficient routing and scheduling of our field teams and resources. This role is crucial for ensuring timely service delivery and operational effectiveness.

Job Responsibilities

• Optimize routes and schedules to maximize efficiency, minimize travel time, and meet service level agreements.
• Prioritize and dispatch field technicians, drivers, or other personnel based on urgency, location, and availability.
• Address and resolve issues or emergencies that arise during dispatches, escalating when necessary.
• Communicate and document effectively with field personnel, clients, and internal departments through incoming service requests, calls, and emails to ensure smooth operations.
• Prepare reports on dispatch activities, resource utilization, and key performance indicators.

Minimum Qualifications

• Fluency in German (B2 and above) and English for effective communication within the team and with clients.
• Proven experience as a dispatcher or in a similar logistics/coordination role.
• Proficient in using dispatching software, GPS systems, and standard office applications (e.g., Microsoft Office Suite).
• Strong communication and interpersonal skills to work independently and as part of a team in a fast-paced environment.
• High school diploma or equivalent.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.