Dispatcher (German Speaking)

JD.com Inc.; Brandenburg; Vor Ort; EUR 27.000 - 38.000; Vollzeit

Zusammenfassung

JD.com Inc. seeks a highly organized Dispatcher for its JD Vanguard Graduate Program in Brandenburg, Germany. You will coordinate routing for field teams and resources, optimize schedules, and ensure timely service delivery to customers.

The role requires German (B2) and English, proficiency with dispatching software, GPS and MS Office, and a high school diploma. This fast-paced program offers hands-on development in a global logistics environment with clear career growth.

Qualifikationen

• Fluency in German (B2 and above) and English for effective communication within the team and with clients.
• Proven experience as a dispatcher or in a similar logistics/coordination role.
• Proficient in using dispatching software, GPS systems, and MS Office.

Aufgaben

• Optimize routes and schedules to maximize efficiency, minimize travel time, and meet service level agreements.
• Prioritize and dispatch field technicians, drivers, or other personnel based on urgency, location, and availability.
• Address and resolve issues or emergencies that arise during dispatches, escalating when necessary.
• Communicate and document effectively with field personnel, clients, and internal departments through incoming service requests, calls, and emails to ensure smooth operations.
• Prepare reports on dispatch activities, resource utilization, and key performance indicators.
• Work onsite at Brandenburgische Str., 14974 Ludwigsfelde, Germany

Kenntnisse

German (B2+)

English

Dispatcher experience

Interpersonal skills

Communication skills

Independent trabajador

Ausbildung

High school diploma

Tools

Dispatching software

GPS systems

MS Office

Jobbeschreibung

Who We Are

At JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference. Our Global Reach JD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one. Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

We believe great ideas can come from anywhere, and often, they come from you. As an intern or graduate at JD.com, you’ll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development. With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you’ll have everything you need to thrive and kick-start your career.

About Our Program

You’ll be joining the JD Vanguard (JDV) Graduate Program, our frontline leadership pathway for the next generation of supply chain talent. Over the course of a year, you’ll take on real projects, build technical and people-leadership skills, and learn how JD Logistics operates at a global level, with the opportunity to extend and continue your journey.

Job Summary

We are seeking a highly organized and detail-oriented Dispatcher to manage and coordinate the efficient routing and scheduling of our field teams and resources. This role is crucial for ensuring timely service delivery and operational effectiveness.

Job Responsibilities

• Optimize routes and schedules to maximize efficiency, minimize travel time, and meet service level agreements.
• Prioritize and dispatch field technicians, drivers, or other personnel based on urgency, location, and availability.
• Address and resolve issues or emergencies that arise during dispatches, escalating when necessary.
• Communicate and document effectively with field personnel, clients, and internal departments through incoming service requests, calls, and emails to ensure smooth operations.
• Prepare reports on dispatch activities, resource utilization, and key performance indicators.
• Work onsite at Brandenburgische Str., 14974 Ludwigsfelde, Germany

Minimum Qualifications

• Fluency in German (B2 and above) and English for effective communication within the team and with clients.
• Proven experience as a dispatcher or in a similar logistics/coordination role.
• Proficient in using dispatching software, GPS systems, and standard office applications (e.g., Microsoft Office Suite).
• Strong communication and interpersonal skills to work independently and as part of a team in a fast-paced environment.
• High school diploma or equivalent.

At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.

JD YOUNG - Internship Programme

JD Young Internship gives students and early-career talent the chance to spend three or six months working on real projects, building practical skills and learning from experienced colleagues.

JD STAR - Specialist Development Programme

JD Star gives recent graduates a high-impact start to their careers. Many participants join us on a permanent contract from day one, with structured development and opportunities to grow.

JD VANGUARD - Logistics Future Leaders Programme

JD Vanguard is our frontline leadership programme for graduates ready to build a career in supply chain and logistics. With permanent roles, competitive rewards and hands-on development, you'll gain the skills and experience to lead the future of JINGDONG Logistics as we continue to grow around the world.

Why JD.com?

Whether you're looking for an internship or your first graduate role, there's a place for you at JD.com. From e-commerce and supply chain to AI, technology, HR and beyond, you'll have the opportunity to learn, grow and make a real impact from day one. Together, we're delivering joy through innovation, collaboration and the work we do every day. Join us and help shape what's next while building a career that's just getting started.