Customer Service Specialist (m/w/d)

JD.COM; Oberhausen; Vor Ort; EUR 32.000 - 48.000; Vollzeit

Zusammenfassung

JD DEVELOPMENT DE GmbH is seeking a dedicated Customer Service Specialist to act as the primary point of contact for our customers, providing exceptional support and ensuring their satisfaction with our products and services.

In this role, you will respond to inquiries via phone, email, and live chat, troubleshoot issues, process orders and returns, and document interactions in the CRM system. Fluent English is required; German is a plus.

Qualifikationen

• Proven experience in a customer service role.
• Excellent verbal and written communication skills in English (C1/C2 level required).
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and other relevant customer support tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• High level of empathy, patience, and a positive attitude.
• Strong organizational skills and attention to detail.
• Bachelor's degree preferred, or equivalent practical experience.
• Fluency in German is a plus but not mandatory.

Aufgaben

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products, services, and company policies.
• Troubleshoot and resolve customer issues and complaints efficiently and effectively.
• Process orders, returns, and exchanges according to company guidelines.
• Document all customer interactions and resolutions in the CRM system.
• Collaborate with other departments to address complex customer needs.
• Proactively identify opportunities to improve customer experience and suggest solutions.
• Maintain a high level of product knowledge and stay updated on new offerings.
• Adhere to company service level agreements (SLAs) and performance metrics.

Kenntnisse

Customer service

CRM proficiency

English (C1/C2)

Problem solving

Communication skills

Teamwork

Ausbildung

Bachelor's degree or equivalent

Tools

CRM software

Jobbeschreibung

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

JD DEVELOPMENT DE GmbH is seeking a dedicated Customer Service Specialist to act as the primary point of contact for our customers, providing exceptional support and ensuring their satisfaction with our products and services.

Job Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products, services, and company policies.
• Troubleshoot and resolve customer issues and complaints efficiently and effectively.
• Process orders, returns, and exchanges according to company guidelines.
• Document all customer interactions and resolutions in the CRM system.
• Collaborate with other departments to address complex customer needs.
• Proactively identify opportunities to improve customer experience and suggest solutions.
• Maintain a high level of product knowledge and stay updated on new offerings.
• Adhere to company service level agreements (SLAs) and performance metrics.

Job Qualifications

• Proven experience in a customer service role, preferably within a technology or development-focused company.
• Excellent verbal and written communication skills in English (C1/C2 level required).
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and other relevant customer support tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• High level of empathy, patience, and a positive attitude.
• Strong organizational skills and attention to detail.
• Bachelor's degree preferred, or equivalent practical experience.
• Fluency in German is a plus but not mandatory.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.