Delivery Station Cluster Manager（Koln）

JD DEVELOPMENT DE GmbH; Köln; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

JINGDONG Logistics in Germany seeks a Cluster Operations Manager to own a network of delivery stations across multiple sites in the Cologne region. You will lead people, safety, performance and quality, and manage day-to-day operations, staffing, and capacity.

The role requires 5+ years in logistics, strong leadership, data-driven decision making with KPIs, and collaboration with transport, HR and customer service.

Qualifikationen

• Bachelor's degree or above in Logistics, Operations Management, Supply Chain Management, Business, or related field.
• 5+ years of experience in logistics or warehouse operations, with multi-site management.

Aufgaben

• Hold full responsibility for a geographically defined cluster of delivery stations, ensuring on-site coverage across all stations in scope.
• Lead people, safety, performance and quality across all locations; build high-performing site teams.
• Direct day-to-day operations, including resource allocation, shift planning, and capacity management across multiple sites.
• Serve as primary escalation point for delivery stations; resolve issues and route matters to appropriate country or regional function.
• Manage partner performance with country/ regional leads, using KPIs and reviews.

Kenntnisse

Logistics management

People leadership

KPI-driven decisions

Cross-functional coordination

MS Office

Ausbildung

Bachelor's degree in Logistics/Operations

Tools

Logistics systems

Jobbeschreibung

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Responsibilities

• Cluster Operational Ownership: Hold full responsibility and accountability for a geographically defined cluster of delivery stations, ensuring full on-site coverage across all stations in scope.
• People, Safety, Performance and Quality: Own the four core pillars across every station in the cluster. Build and develop high-performing site teams, ensure safety, security, and compliance standards at all locations, and drive consistent performance and quality outcomes for the cluster of delivery stations.
• Operations and Staff Planning: Direct day-to-day operations across the cluster, including resource allocation, shift and staff planning, and capacity management, adapting coverage to meet fluctuating volume and changing operational demands across multiple sites.
• Escalation Management: Act as the primary escalation point for all delivery stations within scope, resolving operational, service, and people issues promptly and routing strategic or cross-functional matters to the appropriate country or regional function.
• Partner Performance Management: Manage Partner performance with the Partner Country Manager and the country/regional lead, using KPIs and structured reviews to hold partners accountable for delivery quality, timeliness, and compliance across the cluster.

Job Requirements

• Basic Requirements: Bachelor's degree or above, in Logistics, Operations Management, Supply Chain Management, Business, or a related field.
• Language Requirement: Fluent in English&German as a working language for briefings, reporting, and cross-functional communication. Additional regional languages are an advantage given the multi-site, multi-market nature of the cluster.
• Work Experience: 5+ years of experience in logistics or warehouse operations, ideally including last-mile delivery, with proven experience managing multiple sites or a multi-team operation in a fast-paced environment.
• Professional Competence: Strong people leadership with a track record of recruiting, training, developing, and managing diverse teams across locations. Data-driven mindset with demonstrated use of KPIs to guide operational decisions, and proficiency in logistics systems and Microsoft Office tools.
• Soft Skills: Proactive, hands-on leader with strong communication and coaching abilities. Capable of cross-functional coordination with transport, HR, and customer service teams, comfortable with regular travel between cluster sites, and able to maintain operational consistency across a dispersed footprint.
• Desirable Experience: Background in e-commerce, courier, or delivery service operations. Direct experience managing Partners and performance framework. Familiarity with delivery management platforms and routing optimisation tools.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.