Director Technology Infrastructure & Service Delivery EMEA

PUMA SE; Herzogenaurach; On-site; EUR 150,000 - 220,000; Full time

Job summary

PUMA SE in Herzogenaurach, Germany seeks a seasoned IT leader to own regional infrastructure and service delivery for EMEA. You will shape the IT talent pipeline, direct operations across multiple countries, and drive standardization aligned with global strategy.

You will bridge global and local IT, influence senior stakeholders, and ensure IT is a trusted partner across markets. Fluency in English is required; German is a plus, with 15–20% travel expected.

Qualifications

• 10+ years of IT experience with a minimum of 4 years in a senior leadership role.
• Proven track record of managing IT operations across multiple countries or sites within a multinational environment.
• Solid understanding of enterprise infrastructure and IT service delivery and management.
• Experience bridging global and local IT, ideally in a regional IT director function.
• Strong influencing skills with IT engineers, country managers, and global executives.
• A track record of standardizing IT solutions and delivering user‑oriented service.
• People-first leadership; developing IT talent and managing capacity.
• Fluency in English; German is a significant advantage.
• Willingness to travel across EMEA locations (15–20%).
• Experience in consumer goods, retail, or lifestyle/fashion industry is a plus.

Responsibilities

• Lead the Region: own the people agenda, hire and develop IT talent across EMEA sites.
• Set operational direction and align local teams to global standards.
• Be the primary escalation point for Tech Infrastructure & Service Delivery in EMEA.
• Translate global standards into actionable EMEA plans and participate in global planning.
• Maintain local infrastructure oversight and drive standardization across platforms.
• Partner with business stakeholders to ensure IT is a reliable corporate partner.

Skills

IT Leadership

Global-Local Bridging

Stakeholder Influence

Strategic Planning

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

This is a strategic leadership role with real operational accountability. You will shape how IT services are delivered across a diverse region, eliminate complexity where it doesn't add value, and build a team and culture that local employees trust and global leadership can rely on.

This means your role will:

Lead the Region

Own the full people agenda for Tech Infrastructure & Service Delivery across EMEA - hiring, developing, engaging, and retaining local IT talent across all EMEA sites

Set the operational direction for Tech Infrastructure & Service Delivery across EMEA, aligning local teams to global strategy and standards

Serve as the primary point of escalation and executive representation for Tech Infrastructure & Service Delivery matters across the EMEA markets.

Be the Bridge

Translate global Tech Infrastructure platform standard, policies, and roadmaps into actionable plans that EMEA local teams can execute

Represent EMEA in global IT planning, investment decisions, and transformation initiatives

Build productive, trust-based relationships with global Engineering and Operations peers.

Deliver with Discipline

Maintain operational oversight of local infrastructure: networks, endpoints, meeting room technology, and on-site infrastructure across EMEA markets

Drive the systematic reduction of locally grown IT solutions in favor of globally standardized platforms

Guide and support local IT budget owners across EMEA through planning and forecasting cycles; consolidate regional budget data and drive cost efficiency across locations.

Partner with the Business

Build strong relationships with EMEA business stakeholders and country-level management

Ensure IT is perceived as a reliable, enabling, and forward-looking partner in every EMEA market.

10+ years of IT experience with a minimum of 4 years in a senior leadership role

Proven track record of managing IT operations across multiple countries or sites within a multinational environment

Solid understanding of enterprise infrastructure (networks, workplace technology, endpoints, cloud services) and IT service delivery and management

Demonstrated experience bridging global and local IT - ideally in a regional IT director type of function

Strong influencing skills - you are equally effective with IT engineers, country managers, and global executives

A track record of successfully steering teams toward standardization

An eye for good IT service from the end user's perspective, not just the infrastructure team's

A people-first approach to team leadership – you develop IT talent, you don't just manage capacity

Fluency in English; German is a significant advantage

Willingness to travel across EMEA locations (approx. 15-20%)

Experience in consumer goods, retail, or lifestyle/fashion industry is a plus.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

The PUMA corporate Headquarters are located in Herzogenaurach or Herzo, as we like to call our hometown, located in southern Germany close to Nuremberg. Every day, more than 1000 colleagues walk through our doors, ready to push sport and fashion forward. And if you’re lucky, you just might run into Usain Bolt or Antoine Griezmann walking down the hall.