Director of Property Services

Sanctuary Scotland Housing Association Limited; Germany; Hybrid; EUR 151,000 - 204,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work

Voluntary health plans

Employee discounts

Wellbeing support and tools

Employee recognition scheme

Staff Networks

Job summary

Sanctuary Housing Association, based in the UK, seeks a Director of Property Services to direct reinvestment, compliance and maintenance across a national footprint. This senior role requires delivering value for money, safety standards and high customer outcomes, with strong leadership across dispersed teams.

The successful candidate will shape asset strategy, manage major contracts, and report to executive leadership, while driving a culture of inclusion and service excellence.

Qualifications

• A degree, management qualification or relevant professional qualification.
• Full, current driving licence with ability to travel regularly.
• Substantial leadership experience in property maintenance, surveying, asset management or reinvestment.
• Proven strategy development and delivery in a large organisation.
• Strong commercial acumen and budget control experience.
• Excellent influencing, communication and stakeholder engagement skills.

Responsibilities

• Direct operational reinvestment programmes to improve value and customer outcomes.
• Lead national compliance services and robust contractual frameworks.
• Oversee a rolling five-year asset reinvestment programme informed by asset data.
• Provide strategic oversight of third-party contracts for safety and quality.
• Manage procurement of property maintenance and reinvestment contracts.
• Maintain control of budgets and report to senior leadership and boards.
• Build strong relationships with customers, local authorities and partners.
• Provide visible leadership across a large, dispersed service to foster a safe, inclusive culture.

Skills

Leadership

Strategy development

Budgeting

Stakeholder management

Communication

Customer focus

Problem solving

Microsoft Office

PowerPoint

Excel

Education

Degree in business/management or equivalent

Tools

Microsoft Office

PowerPoint

Excel

Job description

Title: Director of Property Services

Sheffield, South Yorkshire, GB, S5 0GB

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Director of Property Services

Flexible working location

Circa £150,000 per year plus car buy out

35 hours per week

Sanctury is seeking an experienced leader to join our business and make a lasting difference for our customers. The successful candidate will set the strategic direction for repairs and maintenance, compliance and reinvestment operations. They will lead services that keep homes safe and well maintained, while delivering quality and value for money.

Reporting to the Chief Customer Officer, the role will lead large, complex and geographically dispersed services across Sanctuary Group, with the scope to influence at the highest level. Championing the customer voice and using customer insight to drive improvement, this role will inspire high-performing teams and ensure Sanctuary continues to meet its regulatory responsibilities and consumer standards. This is an opportunity for an accomplished leader to deliver meaningful change at scale.

The role of Director of Property Services will include:

• Directing operational reinvestment programmes, ensuring investment decisions deliver value for money and improve the quality, safety and experience of customers' homes
• Leading national compliance services and maintaining robust contractual frameworks that meet all relevant regulatory and legal requirements, keeping customers safe
• Leading the collection and maintenance of accurate stock condition information and overseeing a rolling five-year programme of asset requirements, ensuring investment is informed by both asset intelligence and customer needs
• Providing strategic oversight of third-party contracts, with a clear focus on safety, quality, performance, commercial value and customer outcomes
• Influencing the procurement, development and management of property maintenance, asset and reinvestment contracts
• Maintaining effective control of operational budgets and providing clear reporting to senior leadership, executive teams, boards and other key stakeholders
• Building strong relationships with internal teams, customers, local authorities, elected representatives, contractors and sector partners
• Providing visible and effective leadership across a large, geographically dispersed service, creating a safe, inclusive and performance-focused culture, where colleagues understand their role delivering great customer outcomes
• Representing Sanctuary at national, regional and local levels, contributing to the development of asset maintenance, compliance and safety policy and best practice

Essential skills and experiences:

• A degree, management qualification or relevant professional qualification, preferably in a business-related subject, or equivalent knowledge, technical competence and experience

• A full, current driving licence and the flexibility to travel regularly
• Substantial leadership experience within property maintenance, surveying, asset management, reinvestment or contracting
• Proven experience of developing and implementing strategy within a large and complex organisation, with evidence of translating strategy into improved customer and service outcomes
• Demonstrable commercial acumen, including the ability to deliver strong results, service improvement and value for money
• Extensive experience of budget preparation and financial control
• Strong leadership and people-management capability, with experience of developing high-performing teams
• Excellent influencing, negotiation, communication and presentation skills, including the confidence to engage effectively with customers and stakeholders, as well as at senior and executive levels
• Strong analytical and problem-solving skills, with the ability to interpret complex information and implement effective solutions
• Intermediate Microsoft, and basic PowerPoint and Excel

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Interviews to take place on the 18th November

Closing Date:2 November 2026

View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent unlawful working.

Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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