Customer Success Manager

Blumberg Capital Company; Deutschland; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonus

Comprehensive health benefits

Flexible remote work environment

Job summary

Blumberg Capital Company is looking for a Customer Success Manager (CSM) in Germany to enhance customer engagement and account growth within their AI and technology portfolio. This role requires a hands-on approach to manage post-sale support for enterprise customers and drive account success effectively.

Candidates should have over 5 years of experience in customer-facing roles, specifically in healthcare or technology sectors. Responsibilities include onboarding customers, identifying revenue growth opportunities, and maintaining strong technical relationships.

Qualifications

• 5+ years of customer-facing experience in a relevant role.
• Strong understanding of AI/ML development workflows.
• Proven experience managing multi-stakeholder enterprise relationships.

Responsibilities

• Lead onboarding for enterprise customers.
• Develop account success plans and monitor usage.
• Identify upsell and cross-sell opportunities.

Skills

Experience with clinical data

Customer Success Management

Technical communication

Account Management

Data governance knowledge

Job description

Position Overview

We are seeking a Customer Success Manager (CSM) responsible for post‑sale engagement and account growth within our AI and technology portfolio. The role will provide hands‑on support to enterprise and subscription customers and manage a pipeline of high‑volume, lower‑value opportunities with a structured, scalable approach.

This is a strategic, revenue‑influencing role requiring strong technical fluency, executive communication skills, and experience managing complex healthcare and AI customers.

Customer Onboarding & Enablement

• Lead structured onboarding for enterprise customers purchasing imaging datasets or data subscriptions
• Align dataset delivery via Operations team with customer AI training, validation, and regulatory timelines
• Ensure customers understand data structure, metadata, labeling schemas, and governance considerations

Value Realization & Retention

• Develop account success plans tied to customer model development goals
• Monitor dataset usage, milestone achievement, and satisfaction
• Proactively mitigate risk and address technical or operational blockers
• Drive high renewal rates and long‑term customer retention of subscription customers

Expansion & Revenue Growth

• Identify upsell and cross‑sell opportunities (additional modalities, cohorts, longitudinal data, pathology, etc.)
• Partner with Business Development on expansion strategies and renewal negotiations
• Contribute to revenue forecasting and account health reporting

Executive Relationship Management

• Build relationships with AI research leads, data science teams, product leaders, and procurement stakeholders
• Conduct regular QBRs (Quarterly Business Reviews) with enterprise clients
• Translate customer feedback into actionable insights for Product and Data teams

Cross‑Functional Collaboration

• Work closely with Data & Operations to coordinate dataset delivery and customization expectations and communications
• Partner with Legal/Compliance on data governance questions
• Provide structured feedback to inform product roadmap and future dataset offerings

Required Qualifications

• Must have experience working with clinical data, including one or more of the following: EHR data, genomics data, and medical imaging datasets.
• 5+ years of customer‑facing Customer Success, Account Management, Solutions Engineering, or Enterprise SaaS experience
• Experience managing enterprise healthcare, AI, data, or technology customers, with strong familiarity with clinical data environments
• Proven track record of driving high retention and expansion revenue
• Strong understanding of AI/ML development workflows and data requirements
• Ability to communicate complex technical concepts to both technical and executive audiences
• Experience managing multi‑stakeholder enterprise relationships

Preferred Qualifications

• Background in EHR, medical imaging, radiology, or healthcare data
• Experience working with AI startups, Medical Device, Big Tech research/data teams
• Familiarity with HIPAA, de‑identification standards, and data governance frameworks
• Experience managing 6- and 7‑figure enterprise contracts

Compensation & Benefits

• Competitive base salary + performance‑based bonus
• Comprehensive health benefits
• Flexible remote work environment
• Opportunity to shape the future of AI‑driven healthcare

Why This Role Matters

In AI development, data quality and delivery execution directly impact model performance, regulatory success, and time‑to‑market. This role ensures our customers not only receive data, but achieve meaningful outcomes from it.