Director, Account Management (m/f/d)

HARMAN International; Garching bei München; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work environment

Employee discounts on Harman/Samsung

Extensive training through HarmanU

Attractive salary package

Inclusive and diverse work environment

Job summary

HARMAN International seeks a Director Account Management to lead a team of account managers, ensuring long-term commercial success and customer satisfaction for Harman customer projects. You will contribute to Harman’s customer strategy and maintain high-level relationships with insights into product/ platform roadmaps.

You will manage a portfolio, drive revenue and profitability, and oversee commercial negotiations while developing strong relationships across senior stakeholders.

Qualifications

• Bachelor’s Degree in Engineering or Business Management required.
• 10+ years of related sales experience with at least 5 years in Automotive.
• 5+ years leading an Account Management organization.
• Deep understanding of Automotive OEMs organization and processes.
• Thorough understanding of P&L, business cases, and quotes/contracts with automotive OEMs.
• Basic technical understanding of Automotive HW and SW systems.
• Familiarity with using AI to support efficiency and problem-solving.

Responsibilities

• Develop and maintain the customer account strategy and be the primary Harman contact to capture and propagate strategic and commercial voice for a portfolio of customer projects.
• Oversee commercial and legal agreements and customer negotiations for awarded business.
• Monitor senior-level customer satisfaction and propose corrective actions when needed.
• Own commercial targets (revenue, EBIT, Cash Flow) for your portfolio.
• Ensure continuity of awarded business (extensions, follow-ons, CRs) for profitability.
• Build and maintain a relationship map with goals and actions to reach the desired state.
• Lead HR cycle activities including hiring, performance management, succession planning, coaching and development.

Skills

Sales leadership

Strategic account management

Customer relationship management

P&L understanding

Automotive OEM knowledge

Contract negotiations

AI familiarity

Education

Bachelor’s Degree in Engineering

Bachelor’s Degree in Business Management

Master’s degree in Engineering or Business Management

Job description

What You’ll Be Part Of

As Director Account Management, you will lead a team of high performing account managers and be responsible for ensuring long-term commercial success and customer satisfaction for a portfolio of Harman customer projects. You will be actively contributing to overall Harman customer business strategy and maintain high-level customer relationships with insights into customer’s product / platform roadmap.

What You’ll Be Part Of

As Director Account Management, you will lead a team of high performing account managers and be responsible for ensuring long-term commercial success and customer satisfaction for a portfolio of Harman customer projects. You will be actively contributing to overall Harman customer business strategy and maintain high-level customer relationships with insights into customer’s product / platform roadmap.

Your Team

This position leads a team of Account Managers supporting all Strategic Business Units (SBU) projects and Harman automotive products for your customer.

How You’ll Make An Impact

• Develop and maintain the customer account strategy and be the primary contact from Harman to capture and propagate the strategic and commercial voice of customer for a select portfolio of customer projects


• Oversee commercial and legal agreements and customer negotiations for awarded business


• Closely track customer satisfaction at senior levels, and provide strategies for course corrections when needed


• Ownership of commercial targets (revenue, EBIT, Cash Flow) for your portfolio of customer programs


• Own continuity of awarded business (extensions, follow-ons, CRs) with a view on continued lifetime profitability of your portfolio


• Develop and maintain a relationship map, including status of relationship, goals and actions to get to desired state


• Execute the HR cycle activities including hiring, performance management, succession planning, coaching and development.

What Makes You A Strong Fit

• Bachelor’s Degree in Engineering or Bachelor’s Degree in Business Management


• 10+ years of related sales experience with at least 5 years in Automotive


• 5+ years leading an Account Management organization along with customer interfacing and cultivating customer relationships


• Must have a thorough understanding of Automotive OEM’s organization and processes


• Thorough understanding of P&L statements, business cases and quotes / contracts with automotive OEMs


• Basic technical understanding of Automotive HW and SW systems


• We see AI as an important part of how work gets done. While tools may vary, a baseline familiarity with using AI to support efficiency, problem-solving, and quality is expected.

Bonus Points if You Have

• Master’s degree in Engineering or Business Management


• Experience working with the applicable customer/OEM


• Experience of working with Automotive ecosystem including different Tier levels and 3rd party suppliers


• Work experience at Tier 1 supplier of products such as audio, infotainment, connectivity, and ADAS

What Makes You Eligible

• Be willing to travel up to 30%, domestic and international travel

What We Offer

• A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week.


• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)


• Extensive training opportunities through our own HARMAN University


• Attractive salary package


• An inclusive and diverse work environment that fosters and encourages professional and personal development

,

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: [e-mail].

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)