Desktop Support Engineer

A&O IT Group; Berlin; Vor Ort; EUR 36.000 - 48.000; Vollzeit

Zusammenfassung

A&O IT Group is seeking a deskside IT support specialist for a fixed term contract through May 2028 in Berlin. You will handle incidents and service requests, provide end-user device support (Windows, Mac), and ensure meeting room AV and network support.

You should have 1–3 years’ desktop support experience, fluent German and English, and familiarity with ServiceNow, Active Directory, Windows/MacOS, and asset management. The role emphasizes strong communication and SLA adherence.

Qualifikationen

• 1–3 years’ experience in Desktop support
• Business level German and English
• Knowledge of ticketing and monitoring tools (e.g. ServiceNow)
• VIP level support experience
• Windows 7–10, AD, O365, hardware troubleshooting
• MacOS support
• MDM (iOS/Android)
• Network troubleshooting and asset management

Aufgaben

• Handle incidents and service requests and near desk support
• Provide end-user device support (Windows, Mac)
• Support collaboration/communication devices, mobile devices, and AV in meeting rooms
• Perform asset audits and inventory management
• Set up new user accounts via Active Directory
• Maintain SLA-driven desk-side support and on-site services

Kenntnisse

End user support

Ticketing tools

VIP support

Active Directory

Windows troubleshooting

MacOS support

MDM

Multitasking

Tools

ServiceNow

Jobbeschreibung

Fixed term contract through to May 2028

The role:

• Handle Incidents and Service Requests and near desk support;
• Provide services to End Users that include the following:
• End User Devices including workstations, desktop PCs, laptop, PCs, tablet PCs (Windows and MAC)
• Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;
• Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax);
• Locally-attached devices (e.g. personal printers, projectors);
• Daily health checks to End User Devices and Network attached devices as required
• Meeting room AV and Network support
• Provide effective Deskside Support Services in accordance with the appropriate Performance Standards
• Responsible for Asset audits and asset inventory.

About you:

• You will have a minimum 1-3 years’ experience in Desktop support.

Experience in:

• Business level German and English language skills
• Good knowledge of ticketing and monitoring tools e.g. Service Now
• VIP level support experience
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.
• MacOS support
• Mobile device management including IOS and Android devices, Enterprise encryption solutions.
• New user account set up andmanagement via Active Directory.
• Network troubleshooting skills
• Asset management experience, new laptop allocation, Standby andoffboarding
• Proven analytical, troubleshooting, and problem-solving skills.
• The ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication, rapport building and internal customer service skills.

If you are interested in the opportunity to work onsite with one of A&O IT Group’s key clients, carrying out a wide range of IT related services, meeting a wide range of technical challenges and providing an excellent experience for our customers we would love to hear from you.

A&O IT Group

As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.

This role is subject to a post-offer Background Verification in accordance with the local country legislation.

We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.