Delivery Partner Manager, Account Manager, MEU Delivery Partner Management

Amazon Inc.; Friedrichsdorf; Vor Ort; EUR 80.000 - 110.000; Vollzeit

Zusammenfassung

Amazon Deutschland S8 Transport GmbH is seeking a Senior Delivery Partner Manager to optimize relationships with last-mile partners across MEU. You will build processes for efficient delivery, monitor performance, and drive scalable practices that benefit customers and partners alike.

You will be based at one of our sites in Germany and travel regularly, coordinating with cross-functional teams to remove blockers and ensure high service levels.

Qualifikationen

• Bachelor's or Master's degree required.
• Experience in program management, logistics, operations, supply chain, or similar field.
• Experience in data analysis and deriving insights for decisions.
• Fluent German (written and spoken).
• Fluent English (written and spoken).

Aufgaben

• Manage a portfolio of delivery partner accounts by analyzing performance data, segmenting accounts, and creating plans with measurable success criteria.
• Build and maintain trusted relationships with internal and external stakeholders and align strategies for improved outcomes.
• Audit and monitor business performance, identify risks and opportunities, and adjust plans to stay on track.
• Educate partners on tools, processes, and resources, leveraging AI and other technologies to boost productivity and insights.
• Collaborate with partner teams to clear blockers and drive timely decisions that improve operational excellence.

Kenntnisse

Data analysis

German fluency

English fluency

Program management

Logistics

Operations experience

Ausbildung

Bachelor's degree

Master's degree

Jobbeschreibung

Description
Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As a Senior Delivery Partner Manager, you’ll make sure we have the best relationship possible with our partners. You’ll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership that’s successful for many years.

Description
Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As a Senior Delivery Partner Manager, you’ll make sure we have the best relationship possible with our partners. You’ll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership that’s successful for many years.
Key job responsibilities

• Manage a portfolio of customer accounts by analyzing performance data and key performance indicators, segmenting and prioritizing accounts, and developing plans with clear, measurable success criteria that align with shared goals.
• Build and maintain trusted relationships with stakeholders—both internal and external—by understanding their priorities, aligning on strategies, and providing tailored recommendations that improve the account and customer experience.
• Audit, monitor, and review business performance across your accounts, proactively identifying risks and opportunities while adjusting project plans to keep outcomes on track.
• Educate accounts on available tools, processes, and resources, and leverage generative artificial intelligence and other technologies to augment productivity and the quality of your insights.
• Collaborate with partner teams to clear blockers, drive timely decisions, and suggest process improvements that strengthen operational excellence across the organization.

A day in the life

You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.
This role requires regular travel (minimum once per week) across your portfolio of delivery stations, primarily by train and rental car, with all travel expenses fully reimbursed.

About The Team

We belong to the international DSP Team and as Delivery Partner Managers own the relationship with our Delivery Service Providers in MEU (DE/AT/NL). We operate in a collaborative, fast-paced environment where every team member contributes ideas that shape how we serve our customers. As we continue to expand, we are focused on raising the bar for the account experience and building scalable practices that benefit customers across our portfolio. If you are excited about making a tangible difference for businesses while growing your own career at Amazon, we would love to hear from you.

Basic Qualifications

• Bachelor's degree, or Master's degree
• Experience in program management, logistics, operations, supply chain, transportation, or a related field
• Experience in data analysis and extracting insights to make data-backed business decisions
• Speak, write, and read fluently in German
• Speak, write, and read fluently in English

Preferred Qualifications

• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• Experience working with vendors or partners
• Experience managing contingent workforce in a business with peak season
• Experience using AI-assisted development tools in academic or professional settings

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m/w/d

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Company - Amazon Deutschland S8 Transport GmbH

Job ID: A10584881