DE - Specialist: Seasonal, Full-time and Part-time

Apple Inc.; Deutschland; Vor Ort; EUR 25.000 - 32.000; Vollzeit

Zusammenfassung

Apple Retail in Germany seeks a Specialist for seasonal, full-time or part-time roles to deliver the Apple experience. You will welcome customers, understand their needs, present products and services, and guide them to ownership opportunities while upholding Apple’s values of inclusion.

You’ll work nights and weekends as needed, stay up to date on Apple products, collaborate with store teammates, and contribute to an inclusive environment where everyone feels valued.

Qualifikationen

• Availability to work a schedule based on business needs that may include nights and weekends.
• Proficient in the local language; sign language supported.

Aufgaben

• Deliver excellent service to customers by understanding their needs and presenting products and services.
• Educate customers on relevant buying options and ownership opportunities.
• Support peers by sharing knowledge about Apple products and services.
• Maintain accuracy and follow guidance, performing other store tasks as needed.
• Contribute to an inclusive environment and uphold Apple’s values of inclusion and diversity.
• Demonstrate curiosity and willingness to learn from others.

Kenntnisse

Customer service

Communication

Jobbeschreibung

Selection changes the language of the page/content

DE - Specialist: Seasonal, Full-time and Part-time

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious — you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.Maintain accuracy and follow guidance.Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should have availability to work a schedule based on business needs that may include nights and weekends, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• You should also be proficient in the local language, both written and spoken (sign lanquage supported).

Preferred Qualifications

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple’s workplace