Data Center Service Engineer

Penta Infra; Hamburg; Hybrid; EUR 52,000 - 70,000; Full time

Benefits offered by this job

Performance Bonus

Mobile phone allowance

30 vacation days

Job summary

Penta Infra in Hamburg is seeking a Data Center Service Engineer to join our growing operations team. You will be responsible for day-to-day technical operation of the data center, ensuring critical systems run reliably and incidents are handled safely and professionally.

The role offers broad responsibility in a fast-paced, scale-up environment, with on-call duties and collaboration across engineering, IT, and service teams. Hamburg-based and full-time.

Qualifications

• Ausbildung or Fach Hochschule in electrical/mechanical engineering or related field.
• Minimum 5 years in technical operations, preferably in a datacenter or mission-critical environment.
• Fluent German and English; valid EU work permit and residence near Hamburg or willing to relocate.

Responsibilities

• Operational Responsibility: Monitor and operate all critical data center infrastructure (electrical, mechanical, security).
• Incident Response: Address alarms, perform root cause analysis, ensure follow-up.
• Maintenance Coordination: Plan and oversee preventive and corrective maintenance with vendors.
• Change & Risk Management: Adhere to change management and permit-to-work procedures.
• Remote Hands Services: Assist customers with technical tasks inside the data center.
• Documentation & Reporting: Keep logs and incident reports accurate and up to date.
• Compliance & Safety: Follow internal procedures and safety standards (EN 50600, ISO etc.).
• Continuous Improvement: Contribute to operational improvements and reliability.
• On-call responsibilities: Provide after-hours support for facility alarms and requests.

Skills

Hands-on mentality

Ownership

German language

English language

Relocation willingness

On-call readiness

Data center operations

Electrical/mechanical infra

Education

Ausbildung or Fach Hochschule in electrical/mechanical/mechatronics

Job description

Are you a technically skilled, hands-on engineer with a strong sense of responsibility and attention to detail? Do you enjoy working in mission-critical environments where uptime, safety, and quality are paramount? At Penta Infra we are looking for a committed and experienced Data Center Service Engineer (DSE) to strengthen our operations team in Hamburg.

Are you a technically skilled, hands-on engineer with a strong sense of responsibility and attention to detail? Do you enjoy working in mission-critical environments where uptime, safety, and quality are paramount? At Penta Infra we are looking for a committed and experienced Data Center Service Engineer (DSE) to strengthen our operations team in Hamburg.

This role is based at an operational one year old data center, with ambitious plans for the coming year to significantly increase the site’s capacity.

At Penta Infra we are looking for a Data Center Service Engineer with a strong technical foundation and a pragmatic, hands-on mindset, who feels comfortable in a dynamic scale-up–like operational environment within a professional data center organization. Do you recognize yourself? Then keep reading.

Location: Hamburg

We are looking for someone who:

• Has hands-on experience in operating and maintaining technical installations in mission-critical environments (data centers preferred)
• Has solid knowledge of electrical and/or mechanical infrastructure (UPS, generators, cooling, BMS, power distribution)
• Preferred to have knowledge of fibre optic network cabling
• Is detail-oriented and works accurately according to procedures and safety standards
• Understands the importance of SLA, uptime, and risk mitigation
• Can troubleshoot incidents and act decisively under pressure
• Works well independently but understand the value of a team and works well together
• Communicates clearly with colleagues, vendors, and customers
• Has a proactive, service-oriented and problem-solving attitude
• Is comfortable working with digital tools, monitoring systems, and ticketing platforms

WHAT ARE YOU GOING TO DO?

As a Data Center Service Engineer, you are responsible for the day-to-day technical operation of the data center. You ensure that all critical systems are functioning reliably and that incidents, maintenance activities, and customer requests are handled safely and professionally.

In our rapidly growing environment, you will have a broad and varied role with significant responsibility.

Some of your key responsibilities include:

• Operational Responsibility: Monitoring and operating all critical data center infrastructure (electrical, mechanical, and security systems)
• Incident Response: Responding to alarms and incidents, performing root cause analysis, and ensuring proper follow-up
• Maintenance Coordination: Executing and supervising preventive and corrective maintenance, including vendor coordination
• Change & Risk Management: Working under strict change management and permit-to-work procedures
• Remote Hands Services: Supporting customers with technical assistance inside the data center
• Documentation & Reporting: Keeping logs, maintenance records, and incident reports accurate and up to date
• Compliance & Safety: Ensuring all activities comply with internal procedures, safety rules, and standards such as EN 50600, Uptime principles and ISO norms.
• Continuous Improvement: Actively contributing to operational improvements, reliability initiatives, and optimization of procedures
• On-call responsibilities: Providing out-of-hours support for critical facility alarms and customer remote hands requests, including both remote troubleshooting and on-site interventions.

ABOUT THE ORGANIZATION

Penta Infra is one of the fast-growing data center providers in Europe. We offer flexible data center solutions through a wide range of products and services, ranging from colocation to build-to-suit data centers.

We operate a European network of data centers both at hub and edge locations. As an experienced and reliable partner in the operation and construction of state-of-the-art data centers, we provide our customers with a highly secure infrastructure - be it fully equipped build-to-suit data centers, operation and maintenance services or disaster recovery. Penta is growing at a rapid pace; the environment changes quickly.

ABOUT THE TEAM

You will work in a skilled, hands-on, and collaborative operations team. The atmosphere is informal but professional, with short communication lines and close cooperation with other departments such as Development, IT and Sales.

You will receive a structured onboarding program, on-the-job training, and opportunities to further develop your technical skills within the data center industry. We value a positive team culture and support local initiatives that promote informal connection and collaboration within the team.

WHO ARE YOU?

To get started as a Data Center Service Engineer at Penta Infra, you should:

• Have a completed technical vocational training (Ausbildung) or Fach Hochschule in electrical engineering, mechanical engineering, mechatronics, or a comparable technical discipline
• Have at least 5 years of experience in a technical operations role, preferably within a datacentre or another mission-critical environment
• Possess a solid technical understanding of critical infrastructure (electrical and mechanical systems)
• Be comfortable working according to defined procedures, safety rules, and regulated operational environments
• Have a hands-on mentality with a strong sense of ownership and responsibility
• Thrive in a dynamic, international work environment with an informal but professional culture
• Be motivated to continuously learn, develop your skills, and grow professionally
• Be available for full-time employment (40 hours per week)
• Have a valid EU work permit and reside in Germany. Living max 1 hour driving of Hamburg or be willing to relocate to the Hamburg area
• Be willing to participate in on-call duties and/or shift work if required
• Be proficient in German and English (both written and spoken)

WHAT DO WE OFFER?

At Penta Infra we believe it is important that everyone feels at home. If training is needed to be able to perform your job better, we will be happy to look at the possibilities with you so that you can develop yourself and grow further.

If you join us, you can expect the following:

• Employment for 40 hours a week
• Salary to market standard (depending on experience)
• Performance Bonus
• Fixed amount for use mobile phone
• 30 vacation days based on 40 hours
• Training opportunities
• Working in a fast-growing organization
• Working in a great team
• Regular social drinks and parties